Our company always feedbacks our candidates with highly-qualified CRT-261 Reliable Study Guide Sheet study guide and technical excellence and continuously developing the most professional CRT-261 Reliable Study Guide Sheet exam materials. You can see the high pass rate as 98% to 100%, which is unmarched in the market. What is more, our CRT-261 Reliable Study Guide Sheet practice engine persists in creating a modern service oriented system and strive for providing more preferential activities for your convenience. In order to let all people have the opportunity to try our products, the experts from our company designed the trial version of our CRT-261 Reliable Study Guide Sheet prep guide for all people. If you have any hesitate to buy our products. And our CRT-261 Reliable Study Guide Sheet can help them achieve all of these more easily and leisurely.
Salesforce Service Cloud Consultant CRT-261 You must feel scared and disappointed.
Just study with our CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Study Guide Sheet exam braindumps 20 to 30 hours, and you will be able to pass the exam. our CRT-261 Test Discount Voucher study materials will also save your time and energy in well-targeted learning as we are going to make everything done in order that you can stay focused in learning our CRT-261 Test Discount Voucher study materials without worries behind. We are so honored and pleased to be able to read our detailed introduction and we will try our best to enable you a better understanding of our CRT-261 Test Discount Voucher study materials better.
So we solemnly promise the users, our products make every effort to provide our users with the latest learning materials. As long as the users choose to purchase our CRT-261 Reliable Study Guide Sheet exam dumps, there is no doubt that he will enjoy the advantages of the most powerful update. Most importantly, these continuously updated systems are completely free to users.
Salesforce CRT-261 Reliable Study Guide Sheet - You can get what you want!
Are you an IT staff? Are you enroll in the most popular IT certification exams? If you tell me "yes", then I will tell you a good news that you're in luck. Omgzlook's Salesforce CRT-261 Reliable Study Guide Sheet exam training materials can help you 100% pass the exam. This is a real news. If you want to scale new heights in the IT industry, select Omgzlook please. Our training materials can help you pass the IT exams. And the materials we have are very cheap. Do not believe it, see it and then you will know.
In a year after your payment, we will inform you that when the CRT-261 Reliable Study Guide Sheet exam guide should be updated and send you the latest version. Our company has established a long-term partnership with those who have purchased our CRT-261 Reliable Study Guide Sheet exam questions.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
SAP C-TS422-2023 - So the choice is important. We have clear data collected from customers who chose our IAPP CIPT practice braindumps, and the passing rate is 98-100 percent. Omgzlook Salesforce Fortinet FCSS_NST_SE-7.4 exam training materials will be the first step of your achievements. To make our Nutanix NCP-MCI-6.5 simulating exam more precise, we do not mind splurge heavy money and effort to invite the most professional teams into our group. After you used Omgzlook Salesforce Salesforce Salesforce-Sales-Representative dumps, you still fail in Salesforce Salesforce-Sales-Representative test and then you will get FULL REFUND.
Updated: May 28, 2022