our CRT-261 Braindumps Free exam prep is renowned for free renewal in the whole year. As you have experienced various kinds of exams, you must have realized that renewal is invaluable to study materials, especially to such important CRT-261 Braindumps Free exams. And there is no doubt that being acquainted with the latest trend of exams will, to a considerable extent, act as a driving force for you to pass the CRT-261 Braindumps Free exams and realize your dream of living a totally different life. CRT-261 Braindumps Free exam materials allow you to have greater protection on your dreams. This is due to the high passing rate of our CRT-261 Braindumps Free study questions which is high as 98% to 100%. Our services on our CRT-261 Braindumps Free exam questions are also dependable in after-sales part with employees full of favor and genial attitude towards job.
Salesforce Service Cloud Consultant CRT-261 What are you waiting for?
With the rapid market development, there are more and more companies and websites to sell CRT-261 - Certification Preparation for Service Cloud Consultant Braindumps Free guide torrent for learners to help them prepare for exam. This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Salesforce certification. In addition, our test data is completely free of user's computer memory, will only consume a small amount of running memory when the user is using our product.
We will inform you by E-mail when we have a new version. With our great efforts, our CRT-261 Braindumps Freepractice dumps have been narrowed down and targeted to the CRT-261 Braindumps Free examination. We can ensure you a pass rate as high as 99%!
Salesforce CRT-261 Braindumps Free - Finding a good paying job is available for you.
Our PDF version of CRT-261 Braindumps Free training materials is legible to read and remember, and support printing request. Software version of CRT-261 Braindumps Free practice materials supports simulation test system, and give times of setup has no restriction. Remember this version support Windows system users only. App online version of CRT-261 Braindumps Free exam questions is suitable to all kinds of equipment or digital devices and supportive to offline exercise on the condition that you practice it without mobile data.
In a sense, our CRT-261 Braindumps Free real exam dumps equal a mobile learning device. We are not just thinking about making money.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Get the test Amazon DOP-C02 certification is not achieved overnight, we need to invest a lot of time and energy to review, and the review process is less a week or two, more than a month or two, or even half a year, so Amazon DOP-C02 exam questions are one of the biggest advantage is that it is the most effective tools for saving time for users. As long as you encounter obstacles in the learning process on our Salesforce CRT-251 training guide, send us an email and we will solve it for you at the first time. Our Salesforce CRT-211 practice materials are updating according to the precise of the real exam. SAP C-THR96-2405 - The rest of the time you can do anything you want to do to, which can fully reduce your review pressure. If you have problems in the process of using our California Department of Insurance CA-Life-Accident-and-Health study questions, as long as you contact us anytime and anywhere, we will provide you with remote assistance until that all the problems on our California Department of Insurance CA-Life-Accident-and-Health exam braindumps are solved.
Updated: May 28, 2022