To go with the changing neighborhood, we need to improve our efficiency of solving problems as well as the new contents of our CRT-261 Sheet exam questions accordingly, so all points are highly fresh about in compliance with the syllabus of the exam. Our CRT-261 Sheet exam materials can help you realize it. To those time-sensitive exam candidates, our high-efficient CRT-261 Sheet study questions comprised of important news will be best help. For we have engaged in this career for years and we are always trying our best to develope every detail of our CRT-261 Sheet study quiz. With our CRT-261 Sheet exam questions, you will find the exam is just a piece of cake. Every page and every points of knowledge have been written from professional experts who are proficient in this line and are being accounting for this line over ten years.
Salesforce Service Cloud Consultant CRT-261 This is a practice test website.
High quality CRT-261 - Certification Preparation for Service Cloud Consultant Sheet practice materials leave a good impression on the exam candidates and bring more business opportunities in the future. Omgzlook site has a long history of providing Salesforce CRT-261 Latest Exam Dumps.Zip exam certification training materials. It has been a long time in certified IT industry with well-known position and visibility.
Provided that you lose your exam with our CRT-261 Sheet exam questions unfortunately, you can have full refund or switch other version for free. All the preoccupation based on your needs and all these explain our belief to help you have satisfactory and comfortable purchasing services on the CRT-261 Sheet study guide. We assume all the responsibilities our CRT-261 Sheet simulating practice may bring you foreseeable outcomes and you will not regret for believing in us assuredly.
Salesforce CRT-261 Sheet - It is an undeniable fact.
Because of the different habits and personal devices, requirements for the version of our CRT-261 Sheet exam questions vary from person to person. To address this issue, our CRT-261 Sheet actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers. And this version also helps establish the confidence of the candidates when they attend the CRT-261 Sheet exam after practicing.
As the top-rated exam in IT industry, CRT-261 Sheet certification is one of the most important exams. With CRT-261 Sheet certificate, you can get more benefits.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
EMC D-CI-DS-23 - We choose the most useful and typical questions and answers which contain the key points of the test and we try our best to use the least amount of questions and answers to showcase the most significant information. Now Salesforce HP HP2-I65 certification test is very popular. And we will give you the most considerate suggestions on our SAP C_BW4H_2404 learning guide with all our sincere and warm heart. So our IT technicians of Omgzlook take more efforts to study VMware 6V0-32.24 exam materials. Once the clients order our Network Appliance NS0-I01 cram training materials we will send the products quickly by mails.
Updated: May 28, 2022