Then you will be confident in the actual test. With our CRT-261 Exam Practice pdf torrent, you will minimize your cost on the exam preparation and be ready to pass your CRT-261 Exam Practice actual test on your first try. Omgzlook will provide you the easiest and quickest way to get the CRT-261 Exam Practice certification without headache. Our CRT-261 Exam Practice training quiz will be your best teacher who helps you to find the key and difficulty of the exam, so that you no longer feel confused when review. Our CRT-261 Exam Practice study materials will be your best learning partner and will accompany you through every day of the review. Mostly choice is greater than effort.
Salesforce Service Cloud Consultant CRT-261 Omgzlook will never disappoint you.
Salesforce Service Cloud Consultant CRT-261 Exam Practice - Certification Preparation for Service Cloud Consultant If you are willing, you can mark your performance every day and adjust your studying and preparation relatively. So you have nothing to worry about, only to study with our Test CRT-261 Cram exam questions with full attention. And as we have been in this career for over ten years, our Test CRT-261 Cram learning materials have became famous as a pass guarantee.
Besides, we check the update about CRT-261 Exam Practice training pdf every day. If there is any update, the newest and latest information will be added into the CRT-261 Exam Practice complete dumps, while the old and useless questions will be removed of the CRT-261 Exam Practice torrent. The hiogh quality and high pass rate can ensure you get high scores in the CRT-261 Exam Practice actual test.
Salesforce CRT-261 Exam Practice - We have benefited a lot from those changes.
If you want to through the Salesforce CRT-261 Exam Practice certification exam to make a stronger position in today's competitive IT industry, then you need the strong expertise knowledge and the accumulated efforts. And pass the Salesforce CRT-261 Exam Practice exam is not easy. Perhaps through Salesforce CRT-261 Exam Practice exam you can promote yourself to the IT industry. But it is not necessary to spend a lot of time and effort to learn the expertise. You can choose Omgzlook's Salesforce CRT-261 Exam Practice exam training materials. This is training product that specifically made for IT exam. With it you can pass the difficult Salesforce CRT-261 Exam Practice exam effortlessly.
In our software version of the CRT-261 Exam Practice exam dumps, the unique point is that you can take part in the practice test before the real CRT-261 Exam Practice exam. You never know what you can get till you try.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Huawei H20-421_V1.0 - But God forced me to keep moving. The Open Group OGEA-101 - Are you still worried about the exam? Don’t worry! Huawei H28-155_V1.0 - The dumps contain all problems in the actual test. So our ISTQB CT-AI study braindumps are a valuable invest which cost only tens of dollars but will bring you permanent reward. Fortinet FCP_FCT_AD-7.2 - Omgzlook practice test materials are used with no problem.
Updated: May 28, 2022