Many people who have passed some IT related certification exams used our Omgzlook's training tool. Our Omgzlook expert team use their experience for many people participating in Salesforce certification CRT-261 Questions exam to develope the latest effective training tools, which includes Salesforce CRT-261 Questions certification simulation test, the current exam and answers. Our Omgzlook's test questions and answers have 95% similarity with the real exam. If you attend Salesforce certification CRT-261 Questions exams, your choosing Omgzlook is to choose success! I wish you good luck. With our exclusive online Salesforce CRT-261 Questions exam training materials, you'll easily through Salesforce CRT-261 Questions exam.
Salesforce Service Cloud Consultant CRT-261 Come on, you will be the next best IT experts.
This part of the candidates need to be fully prepared to allow them to get the highest score in the CRT-261 - Certification Preparation for Service Cloud Consultant Questions exam, make their own configuration files compatible with market demand. If you won't believe us, you can visit our Omgzlook to experience it. And then, I am sure you must choose Omgzlook exam dumps.
In Omgzlook you can find your treasure house of knowledge. This is a site of great help to you. You will encounter the complex questions in the exam, but Omgzlook can help you to pass the exam easily.
Salesforce CRT-261 Questions - We absolutely protect the interests of consumers.
Are you worrying about how to pass Salesforce CRT-261 Questions test? Now don't need to worry about the problem. Omgzlook that committed to the study of Salesforce CRT-261 Questions certification exam for years has a wealth of experience and strong exam dumps to help you effectively pass your exam. Whether to pass the exam successfully, it consists not in how many materials you have seen, but in if you find the right method. Omgzlook is the right method which can help you sail through Salesforce CRT-261 Questions certification exam.
Its accuracy rate is 100% and let you take the exam with peace of mind, and pass the exam easily. In order to meet the needs of each candidate, the team of IT experts in Omgzlook are using their experience and knowledge to improve the quality of exam training materials constantly.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
What we provide for you is the latest and comprehensive Google Professional-Data-Engineer exam dumps, the safest purchase guarantee and the immediate update of Google Professional-Data-Engineer exam software. Oracle 1z0-1123-24 - So, the competition is in fierce in IT industry. We will be with you in every stage of your EMC D-ISM-FN-23-KR exam preparation to give you the most reliable help. Instead of wasting your time on preparing for Microsoft MB-280 exam, you should use the time to do significant thing. Fortinet NSE5_FSM-6.3 PDF file is the common version which many candidates often choose.
Updated: May 28, 2022