Do you feel anxiety about your coming CRT-261 Latest Exam Questions And Answers exam test? Do you want to find the valid and latest material for the CRT-261 Latest Exam Questions And Answers actual test? Omgzlook will help you and bring you to the right direction. Firstly, CRT-261 Latest Exam Questions And Answers free demo is allowable for you to try before you buy. Besides, we will offer you the benefits of 365 days free update. You can easily download the free demo of CRT-261 Latest Exam Questions And Answers brain dumps on our Omgzlook. Our professional IT team will provide the most reliable CRT-261 Latest Exam Questions And Answers study materials to you. Passing real exam is not easy task so many people need to take professional suggestions to prepare CRT-261 Latest Exam Questions And Answers practice exam.
Salesforce Service Cloud Consultant CRT-261 Just add it to your cart.
As a key to the success of your life, the benefits that our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Questions And Answers study braindumps can bring you are not measured by money. You can instantly download the CRT-261 Test Questions Vce test engine and install it on your PDF reader, laptop or phone, then you can study it in the comfort of your home or while at office. Our CRT-261 Test Questions Vce test engine allows you to study anytime and anywhere.
We can assure you the proficiency of our CRT-261 Latest Exam Questions And Answers exam prep. So this is a definitive choice, it means our CRT-261 Latest Exam Questions And Answers practice quiz will help you reap the fruit of success. To lead a respectable life, our specialists made a rigorously study of professional knowledge about this CRT-261 Latest Exam Questions And Answers exam.
Salesforce CRT-261 Latest Exam Questions And Answers - And we have become a popular brand in this field.
According to various predispositions of exam candidates, we made three versions of our CRT-261 Latest Exam Questions And Answers study materials for your reference: the PDF, Software and APP online. And the content of them is the same though the displays are different. Untenable materials may waste your time and energy during preparation process. But our CRT-261 Latest Exam Questions And Answers practice braindumps are the leader in the market for ten years. As long as you try our CRT-261 Latest Exam Questions And Answers exam questions, we believe you will fall in love with it.
For many people, it’s no panic passing the CRT-261 Latest Exam Questions And Answers exam in a short time. Luckily enough，as a professional company in the field of CRT-261 Latest Exam Questions And Answers practice questions ,our products will revolutionize the issue.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
We guarantee that you can pass the exam at one time even within one week based on practicing our Huawei H13-611_V5.0 exam materials regularly. The most attraction aspect is that our high pass rate of our HP HP2-I58 study materials as 98% to 100%. And you cannot miss the opportunities this time for as the most important and indispensable practice materials in this line, we have confidence in the quality of our Microsoft AZ-104 practice materials, and offer all after-sales services for your consideration and acceptance. Time and tide wait for no man, if you want to save time, please try to use our HP HPE0-V28-KR preparation exam, it will cherish every minute of you and it will help you to create your life value. So you will never feel bored when studying on our Huawei H28-155_V1.0 study tool.
Updated: May 28, 2022