I believe our Salesforce CRT-261 Ppt training dumps will be the highest value with competitive price comparing other providers. The best way for candidates to know our CRT-261 Ppt training dumps is downloading our free demo. We provide free PDF demo for each exam. IT elite team continue to provide our candidates with the latest version of the CRT-261 Ppt exam training materials. Our staff made great efforts to ensure that you always get good grades in examinations. Trying to download the free demo in our website and check the accuracy of CRT-261 Ppt test answers and questions.
Salesforce Service Cloud Consultant CRT-261 Success is has method.
What made our CRT-261 - Certification Preparation for Service Cloud Consultant Ppt study guide so amazing? The answer that we only supply the latest and valid CRT-261 - Certification Preparation for Service Cloud Consultant Ppt exam braindumps for our customers and first-class after-sales services come after the first-class CRT-261 - Certification Preparation for Service Cloud Consultant Ppt learning engine. With this training materials, you will speed up the pace of success, and you will be more confident. Salesforce CRT-261 Simulated Test certification exam is very important for every IT person.
We regard the customer as king so we put a high emphasis on the trust of every users, therefore our security system can protect you both in payment of CRT-261 Ppt guide braindumps and promise that your computer will not be infected during the process of payment on our CRT-261 Ppt study materials. Moreover, if you end up the cooperation between us,we have the responsibility to delete your personal information on CRT-261 Ppt exam prep. In a word, Wwe have data protection act for you to avoid information leakage!
Omgzlook Salesforce CRT-261 Ppt braindump has a high hit rate.
Once you learn all CRT-261 Ppt questions and answers in the study guide, try Omgzlook's innovative testing engine for exam like CRT-261 Ppt practice tests. These tests are made on the pattern of the CRT-261 Ppt real exam and thus remain helpful not only for the purpose of revision but also to know the real exam scenario. To ensure excellent score in the exam, CRT-261 Ppt braindumps are the real feast for all exam candidates. They contain questions and answers on all the core points of your exam syllabus. Most of these questions are likely to appear in the CRT-261 Ppt real exam.
Wanting to upgrade yourself, are there plans to take Salesforce CRT-261 Ppt exam? If you want to attend CRT-261 Ppt exam, what should you do to prepare for the exam? Maybe you have found the reference materials that suit you. And then are what materials your worthwhile option? Do you have chosen Omgzlook Salesforce CRT-261 Ppt real questions and answers? If so, you don't need to worry about the problem that can't pass the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
SAP C_S4CFI_2402 - We think of providing the best services as our obligation. We will try our best to help you pass Network Appliance NS0-521 exam successfully. It is quite convenient to study with our Huawei H19-308_V4.0 study materials. Microsoft AZ-900-KR - We will be responsible for every customer who has purchased our product. Get our HP HPE2-N71 certification actual exam and just make sure that you fully understand it and study every single question in it by heart.
Updated: May 28, 2022