If you successfully get Salesforce CRT-261 Pdf certificate, you can finish your work better. Although the test is so difficult, with the help of Omgzlook exam dumps you don't need so hard to prepare for the exam. After you use Omgzlook Salesforce CRT-261 Pdf study guide, you not only can pass the exam at the first attempt, also can master the skills the exam demands. You can free download the demos of our CRT-261 Pdf exam questions which present the quality and the validity of the study materials and check which version to buy as well. If you have problems with your installation or use on our CRT-261 Pdf training guide, our 24 - hour online customer service will resolve your trouble in a timely manner. Come on and purchase Omgzlook Salesforce CRT-261 Pdf practice test dumps.
To help you pass the CRT-261 Pdf exam is our goal.
Salesforce Service Cloud Consultant CRT-261 Pdf - Certification Preparation for Service Cloud Consultant Omgzlook can not only save you valuable time, but also make you feel at ease to participate in the exam and pass it successfully. Our products are just suitable for you. Our New CRT-261 Exam Sample Questions exam training dumps will help you master the real test and prepare well for your exam.
The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. Once you select our Omgzlook, we can not only help you pass Salesforce certification CRT-261 Pdf exam and consolidate their IT expertise, but also have a one-year free after-sale Update Service. Omgzlook is a website to provide a targeted training for Salesforce certification CRT-261 Pdf exam.
Our Salesforce CRT-261 Pdf latest study guide can help you.
Omgzlook is an excellent source of information on IT Certifications. In the Omgzlook, you can find study skills and learning materials for your exam. Omgzlook's Salesforce CRT-261 Pdf training materials are studied by the experienced IT experts. It has a strong accuracy and logic. To encounter Omgzlook, you will encounter the best training materials. You can rest assured that using our Salesforce CRT-261 Pdf exam training materials. With it, you have done fully prepared to meet this exam.
Most returned customers said that our CRT-261 Pdf dumps pdf covers the big part of main content of the certification exam. Questions and answers from our CRT-261 Pdf free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
If you are tired of preparing Salesforce Salesforce Sales-Cloud-Consultant exam, you can choose Omgzlook Salesforce Salesforce Sales-Cloud-Consultant certification training materials. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our Huawei H12-621_V1.0 real exam are devised and written base on the real exam. Omgzlook Salesforce Dell D-RPVM-A-01 exam dumps are the best reference materials. Although you will take each Nutanix NCP-MCA online test one at a time - each one builds upon the previous. Omgzlook won a good reputation by these candidates that have passed Salesforce Juniper JN0-223 certification exam.
Updated: May 28, 2022