To keep with the fast-pace social life, we make commitment to all of our customers that we provide the fastest delivery services on our CRT-261 Passing Score study guide for your time consideration. As most of the people tend to use express delivery to save time, our CRT-261 Passing Score preparation exam will be sent out within 5-10 minutes after purchasing. As long as you pay at our platform, we will deliver the relevant CRT-261 Passing Score exam materials to your mailbox within the given time. If you are interested in this version, you can purchase it. This version provides only the questions and answers of CRT-261 Passing Score exam braindumps but also some functions easy to practice and master. It is worthy for you to buy our CRT-261 Passing Score quiz torrent and you can trust our product.
Salesforce Service Cloud Consultant CRT-261 Your ability will be enhanced quickly.
Salesforce Service Cloud Consultant CRT-261 Passing Score - Certification Preparation for Service Cloud Consultant In order to meet the needs of all customers, our company is willing to provide all customers with the convenient purchase way. Besides, they constantly keep the updating of products to ensure the accuracy of questions. All New CRT-261 Test Preparation actual exams are 100 percent assured.
Differ as a result the CRT-261 Passing Score questions torrent geared to the needs of the user level, cultural level is uneven, have a plenty of college students in school, have a plenty of work for workers, and even some low education level of people laid off, so in order to adapt to different level differences in users, the CRT-261 Passing Score exam questions at the time of writing teaching materials with a special focus on the text information expression, as little as possible the use of crude esoteric jargon, as much as possible by everyone can understand popular words to express some seem esoteric knowledge, so that more users through the CRT-261 Passing Score prep guide to know that the main content of qualification examination, stimulate the learning enthusiasm of the user, arouse their interest in learning.
Our Salesforce CRT-261 Passing Score exam torrent carries no viruses.
If you are not sure whether our CRT-261 Passing Score exam braindumps are suitable for you, you can request to use our trial version. Of course, CRT-261 Passing Score learning materials produced several versions of the product to meet the requirements of different users. You can also ask to try more than one version and choose the one that suits you best. And we have three different versions Of our CRT-261 Passing Score study guide: the PDF, the Software and the APP online.
As long as you study our CRT-261 Passing Score training engine and followe it step by step, we believe you will achieve your dream easily. Every question from our CRT-261 Passing Score study materials is carefully elaborated and the content of our CRT-261 Passing Score exam questions involves the professional qualification certificate examination.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Salesforce Salesforce-Loyalty-Management training materials are not only the domestic market, but also the international high-end market. Through all these years' experience, our IBM C1000-182 training materials are becoming more and more prefect. And you can free download the demos of the Network Appliance NS0-528 study guide to check it out. IBM C1000-112 - All exams from different suppliers will be easy to handle. Secondly software version does not limit to the number of installed computers, and it simulates the real Microsoft MB-240 actual test guide, but it can only run on Windows operating system.
Updated: May 28, 2022