Just try our CRT-261 Materials learning braindumps, and you will be satisfied. “There is no royal road to learning.” Learning in the eyes of most people is a difficult thing. People are often not motivated and but have a fear of learning. That is the reason why we make it without many sales tactics to promote our CRT-261 Materials learning materials, their brand is good enough to stand out in the market. Download our CRT-261 Materials training prep as soon as possible and you can begin your review quickly. You are bound to pass the exam if you buy our CRT-261 Materials learning guide.
Salesforce Service Cloud Consultant CRT-261 Well, you are in the right place.
We provide 24-hours online on CRT-261 - Certification Preparation for Service Cloud Consultant Materials guide prep customer service and the long-distance professional personnel assistance to for the client. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the Latest CRT-261 Exam Practice study materials all over the world in our company.
As long as you buy our CRT-261 Materials practice materials and take it seriously consideration, we can promise that you will pass your CRT-261 Materials exam and get your certification in a short time. We can claim that if you study with our CRT-261 Materials guide quiz for 20 to 30 hours, you will be confident to pass the exam for sure. So choose our exam braindumps to help you review, you will benefit a lot from our CRT-261 Materials study guide.
Salesforce CRT-261 Materials - It can help you to pass the exam successfully.
With CRT-261 Materials study engine, you will get rid of the dilemma that you work hard but cannot improve. With our CRT-261 Materials learning materials, you can spend less time but learn more knowledge than others. CRT-261 Materials exam questions will help you reach the peak of your career. Just think of that after you get the CRT-261 Materials certification, you will have a lot of opportunities of going to biger and better company and getting higher incomes! what a brighter future!
Omgzlook allows you to have a bright future. And allows you to work in the field of information technology with high efficiency.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
In order to facilitate the user's offline reading, the ITIL ITIL-DSV study braindumps can better use the time of debris to learn, especially to develop PDF mode for users. To pass the Salesforce EMC D-ECS-DS-23 exam is a dream who are engaged in IT industry. For we have three different versions of our VMware 6V0-32.24 study guide, and you will have different feelings if you have a try on them. It has the best training materials, which is Omgzlook;s Salesforce Microsoft DP-600 exam training materials. At present, our SAP C_THR92_2405study materials can give you a ray of hope.
Updated: May 28, 2022