Our PDF version of CRT-261 Valid Real Exam training materials is legible to read and remember, and support printing request. Software version of CRT-261 Valid Real Exam practice materials supports simulation test system, and give times of setup has no restriction. Remember this version support Windows system users only. In a sense, our CRT-261 Valid Real Exam real exam dumps equal a mobile learning device. We are not just thinking about making money. Get the test CRT-261 Valid Real Exam certification is not achieved overnight, we need to invest a lot of time and energy to review, and the review process is less a week or two, more than a month or two, or even half a year, so CRT-261 Valid Real Exam exam questions are one of the biggest advantage is that it is the most effective tools for saving time for users.
Salesforce Service Cloud Consultant CRT-261 It is up to you to make a decision.
To help you pass the CRT-261 - Certification Preparation for Service Cloud Consultant Valid Real Exam exam is our goal. Omgzlook can not only save you valuable time, but also make you feel at ease to participate in the exam and pass it successfully. Omgzlook has good reliability and a high reputation in the IT professionals.
Our products are just suitable for you. Our CRT-261 Valid Real Exam exam training dumps will help you master the real test and prepare well for your exam. If you worry about your exam, our CRT-261 Valid Real Exam exam training dumps will guide you and make you well preparing,you will pass exam without any doubt.
Salesforce CRT-261 Valid Real Exam - Omgzlook will achieve your dream.
It doesn’t matter if it's your first time to attend CRT-261 Valid Real Exam practice test or if you are freshman in the IT certification test, our latest CRT-261 Valid Real Exam dumps guide will boost you confidence to face the challenge. Our dumps collection will save you much time and ensure you get high mark in CRT-261 Valid Real Exam actual test with less effort. Come and check the free demo in our website you won’t regret it.
Our questions and answers will not only allow you effortlessly through the exam first time, but also can save your valuable time. Omgzlook Salesforce CRT-261 Valid Real Exam exam questions and answers provide you test preparation information with everything you need.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Microsoft SC-400 - Omgzlook is the leading provider of its practice exams, study guides and online learning courses, which may can help you. The current IT industry needs a reliable source of Salesforce SAP C_THR87_2405 certification exam, Omgzlook is a good choice. Our updated and useful ISACA CISA will be the best tool for your success. SAP C-S4CPR-2402 - So the materials will be able to help you to pass the exam. Our Microsoft SC-200 latest study guide can help you.
Updated: May 28, 2022