Where is a will, there is a way. And our CRT-261 Free exam questions are the exact way which can help you pass the exam and get the certification with ease. Just have a try on our CRT-261 Free practice guide, then you will know you can succeed. To pass the exam is difficult but Omgzlook can help you to get Salesforce CRT-261 Free certification. According to the survey, the candidates most want to take Salesforce CRT-261 Free test in the current IT certification exams. Here our CRT-261 Free study materials are tailor-designed for you.
Salesforce Service Cloud Consultant CRT-261 You can copy to your mobile, Ipad or others.
The Certification Preparation for Service Cloud Consultant prepare torrent is absorbed in the advantages of the traditional learning platform and realize their shortcomings, so as to develop the CRT-261 - Certification Preparation for Service Cloud Consultant Free test material more suitable for users of various cultural levels. Our CRT-261 Valid Exam Experience dumps torrent contains everything you want to solve the challenge of real exam. Our CRT-261 Valid Exam Experience free dumps demo will provide you some basic information for the accuracy of our exam materials.
What we attach importance to in the transaction of latest CRT-261 Free quiz prep is for your consideration about high quality and efficient products and time-saving service. We treasure time as all customers do. Therefore, fast delivery is another highlight of our latest CRT-261 Free quiz prep.
Salesforce CRT-261 Free - You can totally rely on us!
CRT-261 Free study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. Many students suspect that if CRT-261 Free learning material is really so magical? Does it really take only 20-30 hours to pass such a difficult certification exam successfully? It is no exaggeration to say that you will be able to successfully pass the exam with our CRT-261 Free exam questions.
The download and install set no limits for the amount of the computers and the persons who use CRT-261 Free test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the CRT-261 Free exam torrent.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
If you have any questions after you buy our CheckPoint 156-587 study guide, you can always get thoughtful support and help by email or online inquiry. I believe our EXIN PR2F test braindumps will bring you great convenience. Salesforce Salesforce-MuleSoft-Developer-I - We only use the certificated experts and published authors to compile our study materials and our products boost the practice test software to test the clients’ ability to answer the questions. Microsoft AZ-104 - And we are consigned as the most responsible company in this area. ServiceNow CIS-SP - Our Certification Preparation for Service Cloud Consultant study question is compiled and verified by the first-rate experts in the industry domestically and they are linked closely with the real exam.
Updated: May 28, 2022