our CRT-261 Valid Study Guide Book exam prep is renowned for free renewal in the whole year. As you have experienced various kinds of exams, you must have realized that renewal is invaluable to study materials, especially to such important CRT-261 Valid Study Guide Book exams. And there is no doubt that being acquainted with the latest trend of exams will, to a considerable extent, act as a driving force for you to pass the CRT-261 Valid Study Guide Book exams and realize your dream of living a totally different life. Just come and buy it! What was your original intention of choosing a product? I believe that you must have something you want to get. The dynamic society prods us to make better.
Salesforce Service Cloud Consultant CRT-261 Service is first!
At the same time, as long as the user ensures that the network is stable when using our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Study Guide Book training materials, all the operations of the learning material of can be applied perfectly. The content of our Latest Study Guide CRT-261 Free Download study materials has always been kept up to date. We will inform you by E-mail when we have a new version.
You will also get more salary, and then you can provide a better life for yourself and your family. CRT-261 Valid Study Guide Book exam preparation is really good helper on your life path. Quickly purchase CRT-261 Valid Study Guide Book study guide and go to the top of your life!
Salesforce CRT-261 Valid Study Guide Book - So our customers can pass the exam with ease.
Our APP online version of CRT-261 Valid Study Guide Book exam questions has the advantage of supporting all electronic equipment. You just need to download the online version of our CRT-261 Valid Study Guide Book preparation dumps, and you can use our CRT-261 Valid Study Guide Book study quiz by any electronic equipment. We can promise that the online version will not let you down. We believe that you will benefit a lot from it if you buy our CRT-261 Valid Study Guide Book training materials.
Our PDF version can be printed and you can take notes as you like. We know that every user has their favorite.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
EMC D-XTR-MN-A-24 - Besides, you can enjoy the best after-sales service. IBM C1000-173 - In addition, when you are in the real exam environment, you can learn to control your speed and quality in answering questions and form a good habit of doing exercise, so that you’re going to be fine in the Certification Preparation for Service Cloud Consultant exam. If you are a college student, you can learn and use online resources through the student learning platform over the Network Appliance NS0-I01 study materials. Our Microsoft MS-102 quiz torrent can help you get out of trouble regain confidence and embrace a better life. Amazon DOP-C02 - So our product is a good choice for you.
Updated: May 28, 2022