Because our CRT-261 Files exam torrent can simulate limited-timed examination and online error correcting, it just takes less time and energy for you to prepare the CRT-261 Files exam than other study materials. As is known to us, maybe you are a worker who is busy in your career. Therefore, purchasing the CRT-261 Files guide torrent is the best and wisest choice for you to prepare your test. Our expert team will check the update CRT-261 Files learning prep and will send the update version automatically to the clients. So the clients can enjoy the convenience of our wonderful service and the benefits brought by our superior CRT-261 Files guide materials. It means you can obtain CRT-261 Files quiz torrent within 10 minutes if you make up your mind.
Salesforce Service Cloud Consultant CRT-261 Why not have a try?
If there is new information about the exam, you will receive an email about the newest information about the CRT-261 - Certification Preparation for Service Cloud Consultant Files learning dumps. With our Reliable CRT-261 Study Materials exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
Our CRT-261 Files study guide design three different versions for all customers. These three different versions include PDF version, software version and online version, they can help customers solve any problems in use, meet all their needs. Although the three major versions of our CRT-261 Files exam dumps provide a demo of the same content for all customers, they will meet different unique requirements from a variety of users based on specific functionality.
Salesforce CRT-261 Files - Now they have a better life.
If we waste a little bit of time, we will miss a lot of opportunities. If we miss the opportunity, we will accomplish nothing. Then, life becomes meaningless. Our CRT-261 Files preparation exam have taken this into account, so in order to save our customer’s precious time, the experts in our company did everything they could to prepare our CRT-261 Files study materials for those who need to improve themselves quickly in a short time to pass the exam to get the CRT-261 Files certification.
Once you choose our training materials, you chose hope. Our learning materials are based on the customer's point of view and fully consider the needs of our customers.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Amazon DOP-C02-KR - The client only need to spare 1-2 hours to learn our Certification Preparation for Service Cloud Consultant study question each day or learn them in the weekends. The staff of IIA IIA-CIA-Part2-KR study materials is online 24 hours a day, seven days a week. CWNP CWT-101 - As a matter of fact, we receive thousands of the warm feedbacks to thank us for helping them pass the exam. Omgzlook is famous for our company made these HP HPE0-V28-KR exam questions with accountability. Microsoft SC-300 - In the end, you will become an excellent talent.
Updated: May 28, 2022