By using the demo, we believe that you will have a deeply understanding of our CRT-261 Dumps.Zip test torrent. We can make sure that you will like our products; because you will it can help you a lot. Our company provides the free download service of CRT-261 Dumps.Zip test torrent for all people. However, if you choose the CRT-261 Dumps.Zip exam reference guide from our company, we are willing to help you solve your problem. There are a lot of IT experts in our company, and they are responsible to update the contents every day. The most notable feature of our CRT-261 Dumps.Zip learning quiz is that they provide you with the most practical solutions to help you learn the exam points of effortlessly and easily, then mastering the core information of the certification course outline.
Salesforce Service Cloud Consultant CRT-261 They are free demos.
On the one hand, our company hired the top experts in each qualification examination field to write the CRT-261 - Certification Preparation for Service Cloud Consultant Dumps.Zip prepare dump, so as to ensure that our products have a very high quality, so that users can rest assured that the use of our research materials. When we choose the employment work, you will meet a bottleneck, how to let a company to choose you to be a part of him? We would say ability, so how does that show up? There seems to be only one quantifiable standard to help us get a more competitive job, which is to get the test Examinations CRT-261 Actual Questionscertification and obtain a qualification. If you want to have a good employment platform, then take office at the same time there is a great place to find that we have to pay attention to the importance of qualification examination.
You will get a better job or get a big rise on the position as well as the salary. And we can claim that if you study with our CRT-261 Dumps.Zip study materials for 20 to 30 hours, you will pass the exam with ease. Perhaps you do not understand.
Salesforce CRT-261 Dumps.Zip - It absolutely has no problem.
At the fork in the road, we always face many choices. When we choose job, job are also choosing us. Today's era is a time of fierce competition. Our CRT-261 Dumps.Zip exam question can make you stand out in the competition. Why is that? The answer is that you get the certificate. What certificate? Certificates are certifying that you have passed various qualifying examinations. Watch carefully you will find that more and more people are willing to invest time and energy on the CRT-261 Dumps.Zip exam, because the exam is not achieved overnight, so many people are trying to find a suitable way.
What is more, there are extra place for you to make notes below every question of the CRT-261 Dumps.Zip practice quiz. Don't you think it is quite amazing? Just come and have a try!
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Secondly, the price of the IBM C1000-178 study materials is favourable. And if you don't know which one to buy, you can free download the demos of the UiPath UiPath-ABAv1 study materials to check it out. Our company has established a long-term partnership with those who have purchased our ARDMS SPI exam guides. We believe that the Microsoft AZ-104 exam questions from our company will help all customers save a lot of installation troubles. EMC D-VXR-DY-23 practice quiz provide you with the most realistic test environment, so that you can adapt in advance so that you can easily deal with formal exams.
Updated: May 28, 2022