Our CRT-261 Flexible Learning Mode study materials have included all significant knowledge about the exam. So you do not need to pick out the important points by yourself. Also, our CRT-261 Flexible Learning Mode practice engine can greatly shorten your preparation time of the exam. Our CRT-261 Flexible Learning Mode exam questions have helped a large number of candidates pass the CRT-261 Flexible Learning Mode exam yet. Hope you can join us, and we work together to create a miracle. You will enjoy learning on our CRT-261 Flexible Learning Mode exam questions for its wonderful and latest design with the latest technologies applied.
Salesforce Service Cloud Consultant CRT-261 It is quite convenient.
Salesforce Service Cloud Consultant CRT-261 Flexible Learning Mode - Certification Preparation for Service Cloud Consultant No extra reference books are needed. If you are better, you will have a more relaxed life. Test CRT-261 Quiz guide materials allow you to increase the efficiency of your work.
our CRT-261 Flexible Learning Mode study materials will also save your time and energy in well-targeted learning as we are going to make everything done in order that you can stay focused in learning our CRT-261 Flexible Learning Mode study materials without worries behind. We are so honored and pleased to be able to read our detailed introduction and we will try our best to enable you a better understanding of our CRT-261 Flexible Learning Mode study materials better.
Salesforce CRT-261 Flexible Learning Mode - So this certification exam is very popular now.
Everyone is not willing to fall behind, but very few people take the initiative to change their situation. Take time to make a change and you will surely do it. Our CRT-261 Flexible Learning Mode actual test guide can give you some help. Our company aims to help ease the pressure on you to prepare for the exam and eventually get a certificate. Obtaining a certificate is equivalent to having a promising future and good professional development. Our CRT-261 Flexible Learning Mode study materials have a good reputation in the international community and their quality is guaranteed. Why don't you there have a brave attempt? You will certainly benefit from your wise choice.
Before you decide to buy Omgzlook of Salesforce CRT-261 Flexible Learning Mode exam questions, you will have a free part of the questions and answers as a trial. So that you will know the quality of the Omgzlook of Salesforce CRT-261 Flexible Learning Mode exam training materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
Fortinet FCP_FML_AD-7.4 study materials are here waiting for you! SAP P_S4FIN_2023 - Are you an IT staff? Are you enroll in the most popular IT certification exams? If you tell me "yes", then I will tell you a good news that you're in luck. Our company has established a long-term partnership with those who have purchased our Amazon SAA-C03 exam questions. Microsoft MS-721 - It includes questions and answers, and issimilar with the real exam questions. Besides, the price of our Microsoft AZ-800 learning guide is very favourable even the students can afford it.
Updated: May 28, 2022