When new changes or knowledge are updated, our experts add additive content into our MB-230 Latest Test Passing Score latest material. They have always been in a trend of advancement. Admittedly, our MB-230 Latest Test Passing Score real questions are your best choice. So our goal is to achieve the best learning effect in the shortest time. So our MB-230 Latest Test Passing Score test prep will not occupy too much time. Market is a dynamic place because a number of variables keep changing, so is the practice materials field of the MB-230 Latest Test Passing Score practice exam.
Microsoft Dynamics 365 MB-230 We have always advocated customer first.
Microsoft Dynamics 365 MB-230 Latest Test Passing Score - Microsoft Dynamics 365 Customer Service Functional Consultant The fierce competition in the market among the same industry has long existed. After you use our study materials, you can get MB-230 New Study Questions Pdf certification, which will better show your ability, among many competitors, you will be very prominent. Using MB-230 New Study Questions Pdf exam prep is an important step for you to improve your soft power.
But you must have a browser on your device. Also, you must open the online engine of the study materials in a network environment for the first time. In addition, the MB-230 Latest Test Passing Score study dumps don’t occupy the memory of your computer.
Microsoft MB-230 Latest Test Passing Score - It will be a first step to achieve your dreams.
There may be a lot of people feel that the preparation process for MB-230 Latest Test Passing Score exams is hard and boring, and hard work does not necessarily mean good results, which is an important reason why many people are afraid of examinations. Today, our MB-230 Latest Test Passing Score exam materials will radically change this. High question hit rate makes you no longer aimless when preparing for the exam, so you just should review according to the content of our MB-230 Latest Test Passing Score study guide prepared for you.
So there is nothing to worry about, just buy our MB-230 Latest Test Passing Score exam questions. It is our consistent aim to serve our customers wholeheartedly.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
As a rich experienced exam dump provider, we will provide you with one of the best tools available to you for pass PECB ISO-IEC-27001-Lead-Auditor exam. To keep up with the changes of the exam syllabus, our SAP C_ABAPD_2309 practice engine are continually updated to ensure that they can serve you continuously. Our Avaya 72301X exam materials are formally designed for the exam. IBM C1000-156 - We believe that our business will last only if we treat our customers with sincerity and considerate service. Juniper JN0-280 - The three versions are very flexible for all customers to operate.
Updated: May 28, 2022