Improve your professional ability with our MB-230 Exam Simulator certification. Getting qualified by the Microsoft certification will position you for better job opportunities and higher salary. Now, let’s start your preparation with MB-230 Exam Simulator training material. One more to mention, with our MB-230 Exam Simulator test guide, there is no doubt that you can cut down your preparing time in 20-30 hours of practice before you take the exam. We have authoritative production team made up by thousands of experts helping you get hang of our Microsoft Dynamics 365 Customer Service Functional Consultant study question and enjoy the high quality study experience. Checking our MB-230 Exam Simulator free demo is a great way of learning the pattern of exam materials and if it suits what you wanted.
Microsoft Dynamics 365 MB-230 So they are dependable.
You can free download the demos which are part of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Simulator exam braindumps, you will find that how good they are for our professionals devote of themselves on compiling and updating the most accurate content of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Simulator exam questions. They have sublime devotion to their career just like you, and make progress ceaselessly. By keeping close eyes on the current changes in this filed, they make new updates of New MB-230 Test Certification Cost study guide constantly and when there is any new, we will keep you noticed to offer help more carefully.
The clients can understand the detailed information about our products by visiting the pages of our products on our company’s website. Firstly you could know the price and the version of our Microsoft Dynamics 365 Customer Service Functional Consultant study question, the quantity of the questions and the answers, the merits to use the products, the discounts, the sale guarantee and the clients’ feedback after the sale. Secondly you could look at the free demos to see if the questions and the answers are valuable.
Because it can help you prepare for the Microsoft MB-230 Exam Simulator exam.
Which kind of MB-230 Exam Simulator certificate is most authorized, efficient and useful? We recommend you the MB-230 Exam Simulator certificate because it can prove that you are competent in some area and boost outstanding abilities. If you buy our MB-230 Exam Simulator study materials you will pass the test smoothly and easily. We boost professional expert team to organize and compile the MB-230 Exam Simulator training guide diligently and provide the great service.
According to the survey from our company, the experts and professors from our company have designed and compiled the best MB-230 Exam Simulator cram guide in the global market. A lot of people have given up when they are preparing for the MB-230 Exam Simulator exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
More importantly, if you take our products into consideration, our California Department of Insurance CA-Life-Accident-and-Health study materials will bring a good academic outcome for you. Fortinet NSE6_FSW-7.2 - So it equals that you have made a worthwhile investment. The Nutanix NCP-DB preparation exam from our company will help you keep making progress. Do not worry, in order to help you solve your problem and let you have a good understanding of our Versa Networks VNX100 study practice dump, the experts and professors from our company have designed the trial version for all people. With the help of our NetSuite SuiteFoundation training guide, your dream won’t be delayed anymore.
Updated: May 28, 2022