It is universally acknowledged that Microsoft certification can help present you as a good master of some knowledge in certain areas, and it also serves as an embodiment in showcasing one’s personal skills. However, it is easier to say so than to actually get the Microsoft certification. We have to understand that not everyone is good at self-learning and self-discipline, and thus many people need outside help to cultivate good study habits, especially those who have trouble in following a timetable. Our website is operated with our MB-230 Latest Test Pattern practice materials related with the exam. We promise you once you make your choice we can give you most reliable support and act as your best companion on your way to success. I believe that with the help of our study materials, the exam is no longer an annoyance.
Microsoft Dynamics 365 MB-230 Our workers have checked for many times.
Therefore, with our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Latest Test Pattern study materials, you can easily find the key content of the exam and review it in a targeted manner so that you can successfully pass the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Latest Test Pattern exam. Our Reliable Test MB-230 Sample Questions study materials are designed carefully. We have taken all your worries into consideration.
Our service staff will help you solve the problem about the MB-230 Latest Test Pattern training materials with the most professional knowledge and enthusiasm. We believe that can completely dispel your worries on MB-230 Latest Test Pattern exam braindumps. So please feel free to contact us if you have any trouble on our MB-230 Latest Test Pattern practice questions.
Microsoft MB-230 Latest Test Pattern - They compile each answer and question carefully.
Omgzlook is a website which is able to speed up your passing the Microsoft certification MB-230 Latest Test Pattern exams. Our Microsoft certification MB-230 Latest Test Pattern exam question bank is produced by Omgzlook's experts's continuously research of outline and previous exam. When you are still struggling to prepare for passing the Microsoft certification MB-230 Latest Test Pattern exams, please choose Omgzlook's latest Microsoft certification MB-230 Latest Test Pattern exam question bank, and it will brings you a lot of help.
If you decide to buy and use the MB-230 Latest Test Pattern training materials from our company with dedication on and enthusiasm step and step, it will be very easy for you to pass the exam without doubt. We sincerely hope that you can achieve your dream in the near future by the MB-230 Latest Test Pattern latest questions of our company.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Amazon ANS-C01 - We can let you spend a small amount of time and money and pass the IT certification exam at the same time. If you do not receive our Fortinet FCP_FML_AD-7.4 study materials, please contact our online workers. Omgzlook has more than 10 years experience in IT certification ISM CORe exam training, including questions and answers. Our three versions of SAP C-THR81-2405 exam braindumps are the PDF, Software and APP online and they are all in good quality. Because it contains all the questions of Microsoft CompTIA 220-1101 examination.
Updated: May 28, 2022