When you are eager to pass the MB-230 Certification Test Answers real exam and need the most professional and high quality practice material, we are willing to offer help. Our MB-230 Certification Test Answers training prep has been on the top of the industry over 10 years with passing rate up to 98 to 100 percent. By practicing our MB-230 Certification Test Answers learning materials, you will get the most coveted certificate smoothly. We compile Our MB-230 Certification Test Answers preparation questions elaborately and provide the wonderful service to you thus you can get a good learning and preparation for the MB-230 Certification Test Answers exam. After you know the characteristics and functions of our MB-230 Certification Test Answers training materials in detail, you will definitely love our exam dumps and enjoy the wonderful study experience. We can guarantee to you that there no virus in our product.
Microsoft Dynamics 365 MB-230 What are you waiting for? Come and buy it now.
And our website has already became a famous brand in the market because of our reliable MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Certification Test Answers exam questions. Are you still feeling distressed for expensive learning materials? Are you still struggling with complicated and difficult explanations in textbooks? Do you still hesitate in numerous tutorial materials? Valid MB-230 Dumps Demo study guide can help you to solve all these questions. Valid MB-230 Dumps Demo certification training is compiled by many experts over many years according to the examination outline of the calendar year and industry trends.
For more textual content about practicing exam questions, you can download our products with reasonable prices and get your practice begin within 5 minutes. After getting to know our MB-230 Certification Test Answers test guide by free demos, many exam candidates had their volitional purchase. So our MB-230 Certification Test Answers latest dumps are highly effective to make use of.
Microsoft MB-230 Certification Test Answers - You can directly select our products.
According to personal propensity and various understanding level of exam candidates, we have three versions of MB-230 Certification Test Answers study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our MB-230 Certification Test Answers exam braindumps, then you may find that there are the respective features and detailed disparities of our MB-230 Certification Test Answers simulating questions. And you can free donwload the demos to have a look.
With the rapid development of society, people pay more and more attention to knowledge and skills. So every year a large number of people take MB-230 Certification Test Answers tests to prove their abilities.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
APMG-International AgilePM-Foundation - Holding a professional certificate means you have paid more time and effort than your colleagues or messmates in your major, and have experienced more tests before succeed. SAP C-TS462-2023 - Although everyone hopes to pass the exam, the difficulties in preparing for it should not be overlooked. One decision will automatically lead to another decision, we believe our APICS CSCP-KR guide dump will make you fall in love with our products and become regular buyers. Obtaining the IBM C1000-184 certification is not an easy task. SAP P-SAPEA-2023 - Microsoft Dynamics 365 Customer Service Functional Consultant study questions provide free trial service for consumers.
Updated: May 28, 2022