You can print our MB-230 Test Practice exam question on papers after you have downloaded it successfully. It not only can help you protect your eyes, but also it will be very convenient for you to make notes. We believe that you will like our MB-230 Test Practice exam prep. With our MB-230 Test Practice exam guide, you will achieve what you are expecting with ease. With three versions of products, our MB-230 Test Practice learning questions can satisfy different taste and preference of customers with different use: PDF & Software & APP versions. Our MB-230 Test Practice learning quiz can relieve you of the issue within limited time.
Our MB-230 Test Practice practice quiz is unique in the market.
We all know that obtaining the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Practice certification is very difficult, and students who want to pass the exam often have to spend a lot of time and energy. And our website has already became a famous brand in the market because of our reliable MB-230 Latest Test Discount Voucher exam questions. Different from all other bad quality practice materials that cheat you into spending much money on them, our MB-230 Latest Test Discount Voucher exam materials are the accumulation of professional knowledge worthy practicing and remembering.
Are you still feeling distressed for expensive learning materials? Are you still struggling with complicated and difficult explanations in textbooks? Do you still hesitate in numerous tutorial materials? MB-230 Test Practice study guide can help you to solve all these questions. MB-230 Test Practice certification training is compiled by many experts over many years according to the examination outline of the calendar year and industry trends. MB-230 Test Practice study guide not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers.
Microsoft MB-230 Test Practice - You can directly select our products.
According to personal propensity and various understanding level of exam candidates, we have three versions of MB-230 Test Practice study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our MB-230 Test Practice exam braindumps, then you may find that there are the respective features and detailed disparities of our MB-230 Test Practice simulating questions. And you can free donwload the demos to have a look.
So every year a large number of people take MB-230 Test Practice tests to prove their abilities. But even the best people fail sometimes.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Our IBM C1000-181 real questions can offer major help this time. Google Professional-Cloud-Developer - There are plenty of people who took a lot of energy and time but finally failed to pass. One decision will automatically lead to another decision, we believe our CompTIA CV0-003 guide dump will make you fall in love with our products and become regular buyers. Obtaining the IBM S2000-020 certification is not an easy task. If you are interested in EXIN PR2F exam material, you only need to enter our official website, and you can immediately download and experience our trial PDF file for free.
Updated: May 28, 2022