MB-230 Practice Questions test guide is not only the passbooks for students passing all kinds of professional examinations, but also the professional tools for students to review examinations. In the past few years, MB-230 Practice Questions question torrent has received the trust of a large number of students and also helped a large number of students passed the exam smoothly. That is to say, there is absolutely no mistake in choosing our MB-230 Practice Questions test guide to prepare your exam, you will pass your exam in first try and achieve your dream soon. If you would like to sail through the test, come on and try it. To pass Microsoft MB-230 Practice Questions certification exam seems to be a very difficult task. Our MB-230 Practice Questions study materials concentrate the essence of exam materials and seize the focus information to let the learners master the key points.
Microsoft Dynamics 365 MB-230 It is the dumps that you can't help praising it.
Microsoft Dynamics 365 MB-230 Practice Questions - Microsoft Dynamics 365 Customer Service Functional Consultant It is convenient for the user to read. Are you still searching proper Test MB-230 Tutorial exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Omgzlook has offered the complete Test MB-230 Tutorial exam materials for you. So you can save your time to have a full preparation of Test MB-230 Tutorial exam.
As a matter of fact, since the establishment, we have won wonderful feedback and ceaseless business, continuously working on developing our MB-230 Practice Questions test prep. We have been specializing MB-230 Practice Questions exam dumps many years and have a great deal of long-term old clients, and we would like to be a reliable cooperator on your learning path and in your further development. While you are learning with our MB-230 Practice Questions quiz guide, we hope to help you make out what obstacles you have actually encountered during your approach for MB-230 Practice Questions exam torrent through our PDF version, only in this way can we help you win the MB-230 Practice Questions certification in your first attempt.
Microsoft MB-230 Practice Questions - It is so cool even to think about it.
In this highly competitive modern society, everyone needs to improve their knowledge level or ability through various methods so as to obtain a higher social status. Under this circumstance passing MB-230 Practice Questions exam becomes a necessary way to improve oneself. And you are lucky to find us for we are the most popular vendor in this career and have a strong strength on providing the best MB-230 Practice Questions study materials. And the price of our MB-230 Practice Questions practice engine is quite reasonable.
The best part of MB-230 Practice Questions exam dumps are their relevance, comprehensiveness and precision. You need not to try any other source forMB-230 Practice Questions exam preparation.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
However, it is difficult for many people to get a IBM S2000-024 certification, but we are here to offer you help. You will be much awarded with our Cisco 300-540 learning engine. You final purpose is to get the VMware 3V0-42.23 certificate. Our high-quality Dell D-AX-RH-A-00} learning guide help the students know how to choose suitable for their own learning method, our Dell D-AX-RH-A-00 study materials are a very good option. As is known to us, there are best sale and after-sale service of the EMC D-PSC-DY-23 certification training dumps all over the world in our company.
Updated: May 28, 2022