When choosing a product, you will be entangled. After you have made a variety of comparisons, I believe you will choose our MB-230 Exam Duration learning quiz. We are so confident in our MB-230 Exam Duration study materials because they have their own uniqueness. While others are playing games online, you can do online MB-230 Exam Duration exam questions. We are sure that as you hard as you are, you can pass MB-230 Exam Duration exam easily in a very short time. In recent years, the market has been plagued by the proliferation of learning products on qualifying examinations, so it is extremely difficult to find and select our MB-230 Exam Duration test questions in many similar products.
MB-230 Exam Duration VCE dumps help you save time to clear exam.
Most feedback received from our candidates tell the truth that our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Duration guide torrent implement good practices, systems as well as strengthen our ability to launch newer and more competitive products. It will help you to accelerate your knowledge and improve your professional ability by using our MB-230 Reliable Test Simulator Free vce dumps. We are so proud of helping our candidates go through MB-230 Reliable Test Simulator Free real exam in their first attempt quickly.
We did not gain our high appraisal by our MB-230 Exam Duration exam practice for nothing and there is no question that our MB-230 Exam Duration practice materials will be your perfect choice. First, you can see the high hit rate on the website that can straightly proved our MB-230 Exam Duration study braindumps are famous all over the world. Secondly, you can free download the demos to check the quality, and you will be surprised to find we have a high pass rate as 98% to 100%.
Microsoft MB-230 Exam Duration - And then, you can learn anytime, anywhere.
The Omgzlook product here is better, cheaper, higher quality and unlimited for all time; kiss the days of purchasing multiple Microsoft braindumps repeatedly, or renewing MB-230 Exam Duration training courses because you ran out of time. Now you can learn MB-230 Exam Duration skills and theory at your own pace and anywhere you want with top of the MB-230 Exam Duration braindumps, you will find it's just like a pice a cake to pass MB-230 Exam Durationexam.
MB-230 Exam Duration practice materials stand the test of time and harsh market, convey their sense of proficiency with passing rate up to 98 to 100 percent. They are 100 percent guaranteed MB-230 Exam Duration learning quiz.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
IIA IIA-CIA-Part2 - Our professional online staff will attend you on priority. Those updates of our IIA IIA-CIA-Part2-CN exam questions will be sent to you accordingly for one year freely. Huawei H20-423_V1.0 - The Questions & answers are verified and selected by professionals in the field and ensure accuracy and efficiency throughout the whole Product. Our Qlik QSDA2024 real exam helps you not only to avoid all the troubles of learning but also to provide you with higher learning quality than other students'. We can provide absolutely high quality guarantee for our Microsoft PL-300-KR practice materials, for all of our Microsoft PL-300-KR learning materials are finalized after being approved by industry experts.
Updated: May 28, 2022