Facing the MB-230 Exam Experience exam this time, your rooted stressful mind of the exam can be eliminated after getting help from our MB-230 Exam Experience practice materials. Among voluminous practice materials in this market, we highly recommend our MB-230 Exam Experience study tool for your reference. Their vantages are incomparable and can spare you from strained condition. You live so tired now. Learning of our MB-230 Exam Experience practice materials is the best way to stop your busy life. We emphasize on customers satisfaction, which benefits both exam candidates and our company equally.
Microsoft Dynamics 365 MB-230 For it also supports the offline practice.
As MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Experience exam questions with high prestige and esteem in the market, we hold sturdy faith for you. To ensure a more comfortable experience for users of 100% MB-230 Correct Answers test material, we offer a thoughtful package. Not only do we offer free demo services before purchase, we also provide three learning modes for users.
As the captioned description said, our MB-230 Exam Experience practice materials are filled with the newest points of knowledge about the exam. With many years of experience in this line, we not only compile real test content into our MB-230 Exam Experience learning quiz, but the newest in to them. And our professionals always keep a close eye on the new changes of the subject and keep updating the MB-230 Exam Experience study questions to the most accurate.
Microsoft MB-230 Exam Experience - Come on!
The passing rate is the best test for quality of our MB-230 Exam Experience study materials. And we can be very proud to tell you that the passing rate of our MB-230 Exam Experience Exam Questions is almost 100%. That is to say, as long as you choose our study materials and carefully review according to its content, passing the MB-230 Exam Experience exam is a piece of cake. We're definitely not exaggerating. If you don't believe, you can give it a try.
We introduce a free trial version of the MB-230 Exam Experience learning guide because we want users to see our sincerity. MB-230 Exam Experience exam prep sincerely hopes that you can achieve your goals and realize your dreams.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
We always strictly claim for our Huawei H19-301_V3.0 study materials must be the latest version, to keep our study materials up to date, we constantly review and revise them to be at par with the latest Microsoft syllabus for Huawei H19-301_V3.0 exam. Don't worry about channels to the best VMware 2V0-31.24 study materials so many exam candidates admire our generosity of offering help for them. HP HPE0-S60 - So we solemnly promise the users, our products make every effort to provide our users with the latest learning materials. VMware 6V0-32.24 - All we do and the promises made are in your perspective. If you are the first time to prepare the Salesforce MuleSoft-Integration-Architect-I exam, it is better to choose a type of good study materials.
Updated: May 28, 2022