As long as you study with our MB-230 Exam Book learning guide, you will pass the exam easily. Our MB-230 Exam Book exam questions almost guarantee that you pass the exam. Even if you don't pass, you don't have to pay any price for our MB-230 Exam Book simulating exam for we have money back guarantee to all of our exam materials. Go against the water and retreat if you fail to enter. The pressure of competition is so great now. And we can be very proud to tell you that the passing rate of our MB-230 Exam Book Exam Questions is almost 100%.
Microsoft Dynamics 365 MB-230 It is a long process to compilation.
Getting MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Book certificate, you will get great benefits. If you are interested in our products, I believe that after your trial, you will certainly not hesitate to buy it. All consumers who are interested in Certification MB-230 Dump guide materials can download our free trial database at any time by visiting our platform.
After you buy the dumps, you can get a year free updates. As long as you want to update the dumps you have, you can get the latest updates within a year. Omgzlook does its best to provide you with the maximum convenience.
Microsoft MB-230 Exam Book - Add Omgzlook's products to cart now!
we can give you 100% pass rate guarantee. MB-230 Exam Book practice quiz is equipped with a simulated examination system with timing function, allowing you to examine your MB-230 Exam Book learning results at any time, keep checking for defects, and improve your strength. Besides, during the period of using MB-230 Exam Book learning guide, we also provide you with 24 hours of free online services, which help to solve any problem for you at any time and sometimes mean a lot to our customers.
We promise that we will do our best to help you pass the Microsoft certification MB-230 Exam Book exam. Omgzlook's providing training material is very close to the content of the formal examination.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
SAP C-C4H620-34 - By clearing different Microsoft exams, you can easily land your dream job. IBM C1000-182 - We will provide one year free update service for those customers who choose Omgzlook's products. Our Network Appliance NS0-528 exam questions zre up to date, and we provide user-friendly Network Appliance NS0-528 practice test software for the Network Appliance NS0-528 exam. Microsoft AZ-800 - As most of our exam questions are updated monthly, you will get the best resources with market-fresh quality and reliability assurance. They provide you a swift understanding of the key points of Snowflake ARA-R01 covered under the syllabus contents.
Updated: May 28, 2022