We believe that the MB-230 Dumps Files exam questions from our company will help all customers save a lot of installation troubles. You just need to have a browser on your device you can use our study materials. We can promise that the MB-230 Dumps Files prep guide from our company will help you prepare for your exam well. MB-230 Dumps Files practice quiz provide you with the most realistic test environment, so that you can adapt in advance so that you can easily deal with formal exams. What we say is true, apart from the examination environment, also includes MB-230 Dumps Files exam questions which will come up exactly in the real exam. Users can deeply depend on our Microsoft Dynamics 365 Customer Service Functional Consultant exam dumps when you want to get a qualification.
Microsoft Dynamics 365 MB-230 This is a fact that you must see.
Microsoft Dynamics 365 MB-230 Dumps Files - Microsoft Dynamics 365 Customer Service Functional Consultant And we are the leading practice materials in this dynamic market. On one hand, our Test MB-230 Guide Online study materials are all the latest and valid exam questions and answers that will bring you the pass guarantee. on the other side, we offer this after-sales service to all our customers to ensure that they have plenty of opportunities to successfully pass their actual exam and finally get their desired certification of Test MB-230 Guide Online learning materials.
And if you get any questions, please get contact with us, our staff will be online 24/7 to solve your problems all the way. Before you place orders, you can download the free demos of MB-230 Dumps Files practice test as experimental acquaintance. Once you decide to buy, you will have many benefits like free update lasting one-year and convenient payment mode.
Microsoft MB-230 Dumps Files - As we all know, time and tide wait for no man.
When you try our part of Microsoft certification MB-230 Dumps Files exam practice questions and answers, you can make a choice to our Omgzlook. We will be 100% providing you convenience and guarantee. Remember that making you 100% pass Microsoft certification MB-230 Dumps Files exam is Omgzlook.
If you still desperately cram knowledge and spend a lot of precious time and energy to prepare for passing Microsoft certification MB-230 Dumps Files exam, and at the same time do not know how to choose a more effective shortcut to pass Microsoft certification MB-230 Dumps Files exam. Now Omgzlook provide you a effective method to pass Microsoft certification MB-230 Dumps Files exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Pegasystems PEGACPCSD23V1 - For tomorrow's success, is right to choose Omgzlook. Now you can free download part of practice questions and answers of Microsoft certification Salesforce Industries-CPQ-Developer exam on Omgzlook. People who have got Microsoft ARDMS SPI certification often have much higher salary than counterparts who don't have the certificate. From related websites or books, you might also see some of the training materials, but Omgzlook's information about Microsoft certification Fortinet FCP_FCT_AD-7.2 exam is the most comprehensive, and can give you the best protection. Snowflake COF-C02 - Omgzlook is the best catalyst to help IT personage be successful.
Updated: May 28, 2022