And if you don't know which one to buy, you can free download the demos of the MB-230 Exam Dumps Demo study materials to check it out. The demos of the MB-230 Exam Dumps Demo exam questions are a small part of the real exam questions. In order to meet a wide range of tastes, our company has developed the three versions of the MB-230 Exam Dumps Demo preparation questions, which includes PDF version, online test engine and windows software. We will also provide some discount for your updating after a year if you are satisfied with our MB-230 Exam Dumps Demo exam prepare. The key trait of our product is that we keep pace with the changes of syllabus and the latest circumstance to revise and update our MB-230 Exam Dumps Demo study materials, and we are available for one-year free updating to assure you of the reliability of our service. We can promise that the MB-230 Exam Dumps Demo prep guide from our company will help you prepare for your exam well.
Microsoft Dynamics 365 MB-230 We will never neglect any user.
Microsoft Dynamics 365 MB-230 Exam Dumps Demo - Microsoft Dynamics 365 Customer Service Functional Consultant And we will give some discounts from time to time. After your payment is successful, we will send you an email within 5 to 10 minutes. As long as you click on the link, you can use MB-230 Valid Exam Guide Materials learning materials to learn.
They are unsuspecting experts who you can count on. Without unintelligible content within our MB-230 Exam Dumps Demo study tool, all questions of the exam are based on their professional experience in this industry. Besides, they made three versions for your reference, the PDF, APP and Online software version.
Microsoft MB-230 Exam Dumps Demo - Cease to struggle and you cease to live.
Our MB-230 Exam Dumps Demo exam prep will give you a complete after-sales experience. You can consult online no matter what problems you encounter. You can get help anywhere, anytime in our MB-230 Exam Dumps Demo test material. MB-230 Exam Dumps Demo test questions have very high quality services in addition to their high quality and efficiency. If you use MB-230 Exam Dumps Demo test material, you will have a very enjoyable experience while improving your ability. We have always advocated customer first. If you use our learning materials to achieve your goals, we will be honored. MB-230 Exam Dumps Demo exam prep look forward to meeting you.
Every once in a while we will release the new version study materials. You will enjoy our newest version of the MB-230 Exam Dumps Demo study prep after you have purchased them.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
After you use our study materials, you can get Lpi 201-450 certification, which will better show your ability, among many competitors, you will be very prominent. Salesforce Manufacturing-Cloud-Professional - But you must have a browser on your device. PECB ISO-IEC-27001-Lead-Implementer - It will be a first step to achieve your dreams. Today, our Network Appliance NS0-014 exam materials will radically change this. So there is nothing to worry about, just buy our SAP C-WZADM-2404 exam questions.
Updated: May 28, 2022