As long as you free download the demos on our website, then you will love our MB-230 Course praparation braindumps for its high quality and efficiency. All you have learned on our MB-230 Course study materials will play an important role in your practice. We really want to help you solve all your troubles about learning the MB-230 Course exam. We will solve your problem as quickly as we can and provide the best service. Our after-sales service is great as we can solve your problem quickly and won’t let your money be wasted. No company in the field can surpass us.
Microsoft Dynamics 365 MB-230 This is a practice test website.
If you require any further information about either our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Course preparation exam or our corporation, please do not hesitate to let us know. Omgzlook site has a long history of providing Microsoft MB-230 Latest Test Experience exam certification training materials. It has been a long time in certified IT industry with well-known position and visibility.
Provided that you lose your exam with our MB-230 Course exam questions unfortunately, you can have full refund or switch other version for free. All the preoccupation based on your needs and all these explain our belief to help you have satisfactory and comfortable purchasing services on the MB-230 Course study guide. We assume all the responsibilities our MB-230 Course simulating practice may bring you foreseeable outcomes and you will not regret for believing in us assuredly.
Microsoft MB-230 Course - It is an undeniable fact.
Because of the different habits and personal devices, requirements for the version of our MB-230 Course exam questions vary from person to person. To address this issue, our MB-230 Course actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers. And this version also helps establish the confidence of the candidates when they attend the MB-230 Course exam after practicing.
If you want to attend the exam, Omgzlook Microsoft MB-230 Course questions and answers can offer you convenience. The dumps are indispensable and the best.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
Fortinet NSE7_PBC-7.2 - We choose the most useful and typical questions and answers which contain the key points of the test and we try our best to use the least amount of questions and answers to showcase the most significant information. Now Microsoft WGU Managing-Human-Capital certification test is very popular. I’m sure our 24-hour online service will not disappoint you as we offer our service 24/7 on our Salesforce Marketing-Cloud-Email-Specialist study materials. So our IT technicians of Omgzlook take more efforts to study EMC D-MSS-DS-23 exam materials. Once the clients order our SAP C-TS4CO-2023 cram training materials we will send the products quickly by mails.
Updated: May 28, 2022