많은 분들이Peoplecert인증ITIL-SOA It인증시험시험을 위하여 많은 시간과 정신력을 투자하고 있습니다. 하지만 성공하는 분들은 적습니다. 다른 방식으로 같은 목적을 이룰 수 있다는 점 아세요? 여러분께서는 어떤 방식, 어느 길을 선택하시겠습니까? 많은 분들은Peoplecert인증ITIL-SOA It인증시험시험패스로 자기 일에서 생활에서 한층 업그레이드 되기를 바랍니다. 아직도Peoplecert ITIL-SOA It인증시험 인증시험을 어떻게 패스할지 고민하시고 계십니까? Omgzlook는 여러분이Peoplecert ITIL-SOA It인증시험덤프자료로Peoplecert ITIL-SOA It인증시험 인증시험에 응시하여 안전하게 자격증을 취득할 수 있도록 도와드립니다. Peoplecert ITIL-SOA It인증시험 시험가이드를 사용해보지 않으실래요? Omgzlook는 여러분께Peoplecert ITIL-SOA It인증시험시험패스의 편리를 드릴 수 있다고 굳게 믿고 있습니다. Omgzlook에서 제공해드리는 인증시험대비 고품질 덤프자료는 제일 착한 가격으로 여러분께 다가갑니다.
매력만점Peoplecert ITIL-SOA It인증시험덤프 강력 추천합니다.
Peoplecert 인증 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements It인증시험시험에 도전해보려고 결정하셨다면 Omgzlook덤프공부가이드를추천해드립니다. 저희 덤프로 여러분은 한번에 시험을 패스할 수 있으며 또 개인시간도 절약하고 무엇보다도 금전상으로 절약이 제일 크다고 봅니다. Omgzlook는 여러분들한테 최고의Peoplecert ITIL-SOA 인증시험문제와 답을 제공함으로 100%로의 보장 도를 자랑합니다, 여러분은Peoplecert ITIL-SOA 인증시험인증시험의 패스로 IT업계여서도 또 직장에서도 한층 업그레이드되실 수 있습니다.
Peoplecert인증 ITIL-SOA It인증시험시험은 빨리 패스해야 되는데 어디서부터 어떻게 시험준비를 시작해야 하는지 갈피를 잡을수 없는 분들은Omgzlook가 도와드립니다. Omgzlook의 Peoplecert인증 ITIL-SOA It인증시험덤프만 공부하면 시험패스에 자신이 생겨 불안한 상태에서 벗어날수 있습니다.덤프는 시장에서 가장 최신버전이기에 최신 시험문제의 모든 시험범위와 시험유형을 커버하여Peoplecert인증 ITIL-SOA It인증시험시험을 쉽게 패스하여 자격증을 취득하여 찬란한 미래에 더 가깝도록 도와드립니다.
Peoplecert ITIL-SOA It인증시험 - 또한 일년무료 업뎃서비스를 제공합니다.
Omgzlook사이트에서 제공하는Peoplecert 인증ITIL-SOA It인증시험 덤프의 일부 문제와 답을 체험해보세요. 우리 Omgzlook의 를Peoplecert 인증ITIL-SOA It인증시험 덤프공부자료를 선택해주신다면 우리는 최선을 다하여 여러분이 꼭 한번에 시험을 패스할 수 있도록 도와드리겠습니다.만약 여러분이 우리의 인증시험 덤프를 보시고 시험이랑 틀려서 패스를 하지 못하였다면 우리는 무조건 덤프비용 전부를 환불해드릴것입니다. Omgzlook제품으로 자격증을 정복합시다!
Peoplecert ITIL-SOA It인증시험인증시험패스에는 많은 방법이 있습니다. 먼저 많은 시간을 투자하고 신경을 써서 전문적으로 과련 지식을 터득한다거나; 아니면 적은 시간투자와 적은 돈을 들여 Omgzlook의 인증시험덤프를 구매하는 방법 등이 있습니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Peoplecert Microsoft DP-900-KR 덤프에 대한 자신감이 어디서 시작된것이냐고 물으신다면Peoplecert Microsoft DP-900-KR덤프를 구매하여 시험을 패스한 분들의 희소식에서 온다고 답해드리고 싶습니다. 많은 사이트에서Peoplecert 인증Google Professional-Cloud-Developer 인증시험대비자료를 제공하고 있습니다. Peoplecert IBM C1000-065 덤프의 모든 문제를 외우기만 하면 시험패스가 됩니다. Omgzlook의 Peoplecert 인증 GARP 2016-FRR덤프를 선택하시면 IT자격증 취득에 더할것 없는 힘이 될것입니다. Omgzlook는 여러분들한테 최고의Peoplecert Databricks Databricks-Machine-Learning-Associate문제와 답을 제공함으로 100%로의 보장 도를 자랑합니다, 여러분은Peoplecert Databricks Databricks-Machine-Learning-Associate인증시험의 패스로 IT업계여서도 또 직장에서도 한층 업그레이드되실 수 있습니다.
Updated: May 25, 2022