Omgzlook는 고객님께서 첫번째Peoplecert ITIL-SOA It덤프시험에서 패스할수 있도록 최선을 다하고 있습니다. 만일 어떤 이유로 인해 고객이 첫 번째 시도에서 실패를 한다면, Omgzlook는 고객에게Peoplecert ITIL-SOA It덤프덤프비용 전액을 환불 해드립니다.환불보상은 다음의 필수적인 정보들을 전제로 합니다. 어느사이트의Peoplecert인증 ITIL-SOA It덤프공부자료도Omgzlook제품을 대체할수 없습니다.학원등록 필요없이 다른 공부자료 필요없이 덤프에 있는 문제만 완벽하게 공부하신다면Peoplecert인증 ITIL-SOA It덤프시험패스가 어렵지 않고 자격증취득이 쉬워집니다. Peoplecert인증 ITIL-SOA It덤프시험을 패스하고 싶다면Omgzlook에서 출시한Peoplecert인증 ITIL-SOA It덤프덤프가 필수이겠죠. Omgzlook 는 아주 우수한 IT인증자료사이트입니다.
Peoplecert ITIL ITIL-SOA Omgzlook시험문제와 답이야 말로 퍼펙트한 자료이죠.
Peoplecert ITIL ITIL-SOA It덤프 - ITIL Intermediate Module - Service Offerings and Agreements Omgzlook에서 제공하는 덤프들은 모두 100%통과 율을 보장하며 그리고 일년무료 업뎃을 제공합니다 인기가 높은 만큼Peoplecert ITIL-SOA 시험기출문제시험을 패스하여 취득하게 되는 자격증의 가치가 높습니다. 이렇게 좋은 자격증을 취득하는데 있어서의 필수과목인Peoplecert ITIL-SOA 시험기출문제시험을 어떻게 하면 한번에 패스할수 있을가요? 그 비결은 바로Omgzlook의 Peoplecert ITIL-SOA 시험기출문제덤프를 주문하여 가장 빠른 시일내에 덤프를 마스터하여 시험을 패스하는것입니다.
Omgzlook의 문제와 답은 정확도 적중률이 아주 높습니다. 우리의 덤프로 완벽한Peoplecert인증ITIL-SOA It덤프시험대비를 하시면 되겠습니다. 이렇게 어려운 시험은 우리Peoplecert인증ITIL-SOA It덤프덤프로 여러분의 고민과 꿈을 한방에 해결해드립니다.
Peoplecert ITIL-SOA It덤프 - 지금까지의 시험문제와 답과 시험문제분석 등입니다.
Omgzlook는IT업계전문가들이 그들의 노하우와 몇 년간의 경험 등으로 자료의 정확도를 높여 응시자들의 요구를 만족시켜 드립니다. 우리는 꼭 한번에Peoplecert ITIL-SOA It덤프시험을 패스할 수 있도록 도와드릴 것입니다. 여러분은Peoplecert ITIL-SOA It덤프시험자료 구매로 제일 정확하고 또 최신시험버전의 문제와 답을 사용할 수 있습니다. Pass4Tes의 인증시험적중 율은 아주 높습니다. 때문에 많은 IT인증시험준비중인분들에세 많은 편리를 드릴수 있습니다.100%정확도 100%신뢰.여러분은 마음편히 응시하시면 됩니다.
Peoplecert ITIL-SOA It덤프인증시험에 응시하고 싶으시다면 좋은 학습자료와 학습 가이드가 필요합니다.Peoplecert ITIL-SOA It덤프시험은 it업계에서도 아주 중요한 인증입니다. 시험패스를 원하신다면 충분한 시험준비는 필수입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
Peoplecert인증ISM LEAD시험을 패스하여 자격증을 취득한다면 여러분의 미래에 많은 도움이 될 것입니다.Peoplecert인증ISM LEAD시험자격증은 it업계에서도 아주 인지도가 높고 또한 알아주는 시험이며 자격증 하나로도 취직은 문제없다고 볼만큼 가치가 있는 자격증이죠.Peoplecert인증ISM LEAD시험은 여러분이 it지식테스트시험입니다. SAP C_ARSCC_2404 - 시험불합격시 불합격성적표로 덤프비용을 환불받을수 있기에 아무런 고민을 하지 않으셔도 괜찮습니다. Omgzlook에는Peoplecert Adobe AD0-E328인증시험의 특별한 합습가이드가 있습니다. SAP C-HRHPC-2405 - IT업계에 금방 종사한 분은 자격증을 많이 취득하여 자신만의 가치를 업그레이드할수 있습니다. Peoplecert 인증IBM S2000-024덤프 무료샘플을 다운받아 체험해보세요.
Updated: May 25, 2022