만약 아직도Peoplecert ITIL-SOA Dump시험패스를 위하여 고군분투하고 있다면 바로 우리 Omgzlook를 선택함으로 여러분의 고민을 날려버릴 수 잇습니다, 우리 Omgzlook에서는 최고의 최신의 덤프자료를 제공 합으로 여러분을 도와Peoplecert ITIL-SOA Dump인증자격증을 쉽게 취득할 수 있게 해드립니다. 만약Peoplecert ITIL-SOA Dump인증시험으로 한층 업그레이드된 자신을 만나고 싶다면 우리Omgzlook선택을 후회하지 않을 것입니다, 우리Omgzlook과의 만남으로 여러분은 한번에 아주 간편하게Peoplecert ITIL-SOA Dump시험을 패스하실 수 있으며,Peoplecert ITIL-SOA Dump자격증으로 완벽한 스펙을 쌓으실 수 있습니다, Omgzlook덤프를 열심히 공부하여 멋진 IT전문가의 꿈을 이루세요. Peoplecert인증 ITIL-SOA Dump시험을 준비하기 위해 잠도 설쳐가면서 많이 힘들죠? Omgzlook덤프가 고객님의 곁을 지켜드립니다. 왜냐면 우리 Omgzlook에는 베터랑의 전문가들로 이루어진 연구팀이 잇습니다, 그들은 it지식과 풍부한 경험으로 여러 가지 여러분이Peoplecert인증ITIL-SOA Dump시험을 패스할 수 있을 자료 등을 만들었습니다 여러분이Peoplecert인증ITIL-SOA Dump시험에 많은 도움이Peoplecert ITIL-SOA Dump될 것입니다.
Peoplecert ITIL ITIL-SOA 국제승인 자격증이라 고객님의 경쟁율을 업그레이드 시켜드립니다.
Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements Dump인증시험에 응시하고 싶으시다면 좋은 학습자료와 학습 가이드가 필요합니다.Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements Dump시험은 it업계에서도 아주 중요한 인증입니다. 하지만 쉴틈없는 야근에 시달려서 공부할 시간이 없어 스트레스가 많이 쌓였을것입니다. Omgzlook의Peoplecert인증 ITIL-SOA PDF덤프로Peoplecert인증 ITIL-SOA PDF시험공부를 해보세요.
인테넷에 검색하면 Peoplecert ITIL-SOA Dump시험덤프공부자료가 헤아릴수 없을 정도로 많이 검색됩니다. 그중에서Omgzlook의Peoplecert ITIL-SOA Dump제품이 인지도가 가장 높고 가장 안전하게 시험을 패스하도록 지름길이 되어드릴수 있습니다.
Peoplecert ITIL-SOA Dump - 더는 고민고민 하지마시고 덤프 받아가세요.
Omgzlook는 유일하게 여러분이 원하는Peoplecert인증ITIL-SOA Dump시험관련자료를 해결해드릴 수 잇는 사이트입니다. Omgzlook에서 제공하는 자료로 응시는 문제없습니다, 여러분은 고득점으로 시험을 통과할 것입니다.
만약 아직도Peoplecert ITIL-SOA Dump인증시험 위하여 많은 시간과 정력을 소모하며 열심히 공부하고 있습니까? 아직도 어덯게하면Peoplecert ITIL-SOA Dump인증시험을 빠르게 취득할 수 있는 방법을 못찿고 계십니까? 지금Omgzlook에서Peoplecert ITIL-SOA Dump인증시험을 안전하게 넘을 수 있도록 대책을 내드리겠습니다. 아주 신기한 효과가 있을 것입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
Microsoft AZ-900-KR - 우리 Omgzlook선택함으로 여러분은 성공을 선택한 것입니다. Omgzlook를 선택함으로, Omgzlook는 여러분Peoplecert인증Huawei H13-511_V5.5시험을 패스할 수 있도록 보장하고,만약 시험실패시 Omgzlook에서는 덤프비용전액환불을 약속합니다. Omgzlook전문가들은Peoplecert Huawei H19-308_V4.0인증시험만을 위한 특별학습가이드를 만들었습니다.Peoplecert Huawei H19-308_V4.0인증시험을 응시하려면 30분이란 시간만 투자하여 특별학습가이드로 빨리 관련지식을 장악하고,또 다시 복습하고 안전하게Peoplecert Huawei H19-308_V4.0인증시험을 패스할 수 잇습니다.자격증취득 많은 시간과 돈을 투자한 분들보다 더 가볍게 이루어졌습니다 여러분이 어떤 업계에서 어떤 일을 하든지 모두 항상 업그레이되는 자신을 원할 것입니다.,it업계에서도 이러합니다.모두 자기자신의 업그레이는 물론 자기만의 공간이 있기를 바랍니다.전문적인 IT인사들은 모두 아시다싶이Peoplecert Splunk SPLK-1002인증시험이 여러분의 이러한 요구를 만족시켜드립니다.그리고 우리 Omgzlook는 이러한 꿈을 이루어드립니다. Peoplecert 인증 SAP C-THR86-2405시험대비덤프를 찾고 계시다면Omgzlook가 제일 좋은 선택입니다.저희Omgzlook에서는 여라가지 IT자격증시험에 대비하여 모든 과목의 시험대비 자료를 발췌하였습니다.
Updated: May 25, 2022