Peoplecert인증ITIL-SOA최신핫덤프시험을 패스하여 자격증을 취득한다면 여러분의 미래에 많은 도움이 될 것입니다.Peoplecert인증ITIL-SOA최신핫덤프시험자격증은 it업계에서도 아주 인지도가 높고 또한 알아주는 시험이며 자격증 하나로도 취직은 문제없다고 볼만큼 가치가 있는 자격증이죠.Peoplecert인증ITIL-SOA최신핫덤프시험은 여러분이 it지식테스트시험입니다. 시험불합격시 불합격성적표로 덤프비용을 환불받을수 있기에 아무런 고민을 하지 않으셔도 괜찮습니다. Omgzlook 에서 출시한 Peoplecert인증ITIL-SOA최신핫덤프시험덤프는 100%시험통과율을 보장해드립니다. Omgzlook에는Peoplecert ITIL-SOA최신핫덤프인증시험의 특별한 합습가이드가 있습니다.
Peoplecert 인증ITIL-SOA최신핫덤프덤프 무료샘플을 다운받아 체험해보세요.
다른 덤프들과 같이Peoplecert인증 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 최신핫덤프덤프 적중율과 패스율은 100% 보장해드립니다. Omgzlook의Peoplecert인증 ITIL-SOA 자격증문제덤프는 몇십년간 IT업계에 종사한 전문가들이Peoplecert인증 ITIL-SOA 자격증문제 실제 시험에 대비하여 제작한 시험준비 공부가이드입니다. Peoplecert인증 ITIL-SOA 자격증문제덤프공부가이드로 시험준비공부를 하시면 시험패스가 쉬워집니다.
취직을 원하시나요? 승진을 원하시나요? 연봉인상을 원하시나요? 무엇을 원하시든 국제적으로 인정받은 IT인증자격증을 취득하는것이 길입니다. Peoplecert인증 ITIL-SOA최신핫덤프시험은 널리 인정받는 인기자격증의 시험과목입니다. Peoplecert인증 ITIL-SOA최신핫덤프시험을 패스하여 자격증을 취득하면 소원이 이루어집니다.
Peoplecert Peoplecert ITIL-SOA최신핫덤프덤프로 시험패스하고 자격증 한방에 따보세요.
Omgzlook Peoplecert ITIL-SOA최신핫덤프덤프의 질문들과 답변들은 100%의 지식 요점과 적어도 98%의Peoplecert ITIL-SOA최신핫덤프시험 문제들을 커버하는 수년동안 가장 최근의Peoplecert ITIL-SOA최신핫덤프 시험 요점들을 컨설팅 해 온 시니어 프로 IT 전문가들의 그룹에 의해 구축 됩니다. Peoplecert ITIL-SOA최신핫덤프 시험적중율 높은 덤프로 시험패스하세요.
지금 같은 상황에서 몇년간Peoplecert ITIL-SOA최신핫덤프시험자격증만 소지한다면 일상생활에서많은 도움이 될것입니다. 하지만 문제는 어떻게Peoplecert ITIL-SOA최신핫덤프시험을 간단하게 많은 공을 들이지 않고 시험을 패스할것인가이다? 우리Omgzlook는 여러분의 이러한 문제들을 언제드지 해결해드리겠습니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Microsoft AI-900 - 회사, 생활에서는 물론 많은 업그레이드가 있을 것입니다. Omgzlook의 부지런한 IT전문가들이 자기만의 지식과 끊임없는 노력과 경험으로 최고의Peoplecert Salesforce B2C-Commerce-Developer합습자료로Peoplecert Salesforce B2C-Commerce-Developer인증시험을 응시하실 수 있습니다.Peoplecert Salesforce B2C-Commerce-Developer인증시험은 IT업계에서의 비중은 아주 큽니다. 한번에Peoplecert인증SAP C-TS422-2023시험을 패스하고 싶으시다면 완전 페펙트한 준비가 필요합니다. Omgzlook를 선택함으로, Omgzlook는 여러분Peoplecert인증SAP C_THR12_2311시험을 패스할 수 있도록 보장하고,만약 시험실패시 Omgzlook에서는 덤프비용전액환불을 약속합니다. Peoplecert VMware 2V0-33.22PSE인증덤프가 Omgzlook전문가들의 끈임 없는 노력 하에 최고의 버전으로 출시되었습니다.
Updated: May 25, 2022