Peoplecert ITIL-SOA최신버전자료시험을 어떻게 패스할가 고민그만하시고 Omgzlook의Peoplecert ITIL-SOA최신버전자료시험대비덤프를 데려가 주세요. 가격이 착한데 비해 너무나 훌륭한 덤프품질과 높은 적중율은 Omgzlook가 아닌 다른곳에서 찾아볼수 없는 혜택입니다. Peoplecert ITIL-SOA최신버전자료 덤프구매전 데모부터 다운받아 공부해보세요. 최근 Peoplecert인증 ITIL-SOA최신버전자료시험에 도전하는 분이 많은데 Omgzlook에서 Peoplecert인증 ITIL-SOA최신버전자료시험에 대비한 가장 최신버전 덤프공부가이드를 제공해드립니다. IT업계의 치열한 경쟁속에 살아 남으려면 자신의 능력을 증명하여야 합니다. IT업계에 계속 종사할 의향이 있는 분들께 있어서 국제공인 자격증 몇개를 취득하는건 반드시 해야하는 선택이 아닌가 싶습니다.
Peoplecert ITIL-SOA최신버전자료 덤프샘플문제를 다운받은후 굳게 믿고 주문해보세요.
하지만ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 최신버전자료시험의 통과 율은 아주 낮습니다.ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 최신버전자료인증시험준비중인 여러분은 어떤 자료를 준비하였나요? Demo를 다운받아Peoplecert ITIL-SOA 인증문제덤프의 일부분 문제를 체험해보시고 구매하셔도 됩니다. 저희 Omgzlook에서는Peoplecert ITIL-SOA 인증문제덤프의 일부분 문제를 샘플로 제공해드립니다.
Pass4Tes가 제공하는 제품을 사용함으로 여러분은 IT업계하이클래스와 멀지 않았습니다. Pass4Tes 가 제공하는 인증시험덤프는 여러분을Peoplecert인증ITIL-SOA최신버전자료시험을 안전하게 통과는 물론 관연전업지식장악에도 많은 도움이 되며 또한 우리는 일년무료 업뎃서비스를 제공합니다.
Peoplecert ITIL-SOA최신버전자료 - 많은 분들이 이렇게 좋은 인증시험은 아주 어렵다고 생각합니다.
Omgzlook에서 최고최신버전의Peoplecert인증ITIL-SOA최신버전자료시험덤프 즉 문제와 답을 받으실 수 있습니다. 빨리 소지한다면 좋겠죠. 그래야 여러분은 빨리 한번에Peoplecert인증ITIL-SOA최신버전자료시험을 패스하실 수 있습니다.Peoplecert인증ITIL-SOA최신버전자료관련 최고의 자료는 현재까지는Omgzlook덤프가 최고라고 자신 있습니다.
지금21세기 IT업계가 주목 받고 있는 시대에 그 경쟁 또한 상상할만하죠, 당연히 it업계 중Peoplecert ITIL-SOA최신버전자료인증시험도 아주 인기가 많은 시험입니다. 응시자는 매일매일 많아지고 있으며, 패스하는 분들은 관련it업계에서 많은 지식과 내공을 지닌 분들뿐입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
귀중한 시간절약은 물론이고 한번에Peoplecert ACAMS CAMS인증시험을 패스함으로 여러분의 발전공간을 넓혀줍니다. VMware 2V0-32.22 - Omgzlook는 여러분을 성공으로 가는 길에 도움을 드리는 사이트입니다. Oracle 1Z0-819 - Omgzlook덤프를 사용하여 시험에서 통과하신 분이 전해주신 희소식이 Omgzlook 덤프품질을 증명해드립니다. Omgzlook에서 제공해드리는Peoplecert인증 EMC D-PE-FN-23 덤프는 여러분들이 한방에 시험에서 통과하도록 도와드립니다. Omgzlook의 Peoplecert 인증 HP HPE0-J68시험덤프공부자료 출시 당시 저희는 이런 크나큰 인지도를 갖출수 있을지 생각도 못했었습니다.
Updated: May 25, 2022