여러분은 아직도Peoplecert ITIL-SOA최신버전자료인증시험의 난이도에 대하여 고민 중입니까? 아직도Peoplecert ITIL-SOA최신버전자료시험 때문에 밤잠도 제대로 이루지 못하면서 시험공부를 하고 있습니까? 빨리빨리Omgzlook를 선택하여 주세요. 그럼 빠른 시일내에 많은 공을 들이지 않고 여러분으 꿈을 이룰수 있습니다. Peoplecert ITIL-SOA최신버전자료 덤프는Peoplecert ITIL-SOA최신버전자료시험문제변경에 따라 주기적으로 업데이트를 진행하여 저희 덤프가 항상 가장 최신버전이도록 보장해드립니다. 고객님들에 대한 깊은 배려의 마음으로 고품질Peoplecert ITIL-SOA최신버전자료덤프를 제공해드리고 디테일한 서비스를 제공해드리는것이 저희의 목표입니다. Peoplecert ITIL-SOA최신버전자료인증시험은 현재IT인사들 중 아주 인기 잇는 인증시험입니다.Peoplecert ITIL-SOA최신버전자료시험패스는 여러분의 하시는 일과 생활에서 많은 도움을 줄뿐만 아니라 중요한 건 여러분의IT업계에서의 자기만의 자리를 지키실 수 잇습니다.이렇게 좋은 시험이니 많은 분들이 응시하려고 합니다,하지만 패스 율은 아주 낮습니다.
Peoplecert ITIL ITIL-SOA 가장 적은 투자로 가장 큰 득을 보실수 있습니다.
Omgzlook이 바로 아주 좋은Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 최신버전자료인증시험덤프를 제공할 수 있는 사이트입니다. Omgzlook를 검색을 통해 클릭하게된 지금 이 순간 IT인증자격증취득Peoplecert ITIL-SOA 시험덤프데모시험은 더는 힘든 일이 아닙니다. 다른 분들이Peoplecert ITIL-SOA 시험덤프데모시험준비로 수없는 고민을 할때 고객님은 저희 Peoplecert ITIL-SOA 시험덤프데모덤프로 제일 빠른 시일내에 시험을 패스하여 자격증을 손에 넣을수 있습니다.
Omgzlook는 IT인증관련덤프를 제공하는 최고의 업체입니다, 덤프들은 Omgzlook의 베터랑의 전문가들이 오랜 풍부한 경험과 IT지식으로 만들어낸 최고의 제품입니다. 그리고 우리는 온라인무료 서비스도 제공되어 제일 빠른 시간에 소통 상담이 가능합니다.
여러분의 편리하게Peoplecert Peoplecert ITIL-SOA최신버전자료응시하는데 많은 도움이 될 것입니다.
Omgzlook는 IT인증자격증을 취득하려는 IT업계 인사들의 검증으로 크나큰 인지도를 가지게 되었습니다. 믿고 애용해주신 분들께 감사의 인사를 드립니다. Peoplecert ITIL-SOA최신버전자료덤프도 다른 과목 덤프자료처럼 적중율 좋고 통과율이 장난이 아닙니다. 덤프를 구매하시면 퍼펙트한 구매후 서비스까지 제공해드려 고객님이 보유한 덤프가 항상 시장에서 가장 최신버전임을 약속해드립니다. Peoplecert ITIL-SOA최신버전자료덤프만 구매하신다면 자격증 취득이 쉬워져 고객님의 밝은 미래를 예약한것과 같습니다.
Peoplecert인증ITIL-SOA최신버전자료시험을 패스하여 자격증을 취득한다면 여러분의 미래에 많은 도움이 될 것입니다.Peoplecert인증ITIL-SOA최신버전자료시험자격증은 it업계에서도 아주 인지도가 높고 또한 알아주는 시험이며 자격증 하나로도 취직은 문제없다고 볼만큼 가치가 있는 자격증이죠.Peoplecert인증ITIL-SOA최신버전자료시험은 여러분이 it지식테스트시험입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
Omgzlook의 Peoplecert인증 Microsoft AZ-104덤프는 착한 가격에 고품질을 지닌 최고,최신의 버전입니다. 우리Omgzlook 의Peoplecert IAPP CIPT인증시험덤프는 Omgzlook전문적으로Peoplecert IAPP CIPT인증시험대비로 만들어진 최고의 자료입니다. Omgzlook의Peoplecert인증 HP HPE7-A01덤프는 시험패스율이 거의 100%에 달하여 많은 사랑을 받아왔습니다. Salesforce DEX-403 - 면접 시에도 IT인증 자격증유무를 많이들 봅니다. 우리 Omgzlook에서는 최고이자 최신의Peoplecert 인증ISQI CT-AI_v1.0_World덤프자료를 제공 함으로 여러분을 도와Peoplecert 인증ISQI CT-AI_v1.0_World인증자격증을 쉽게 취득할 수 있게 해드립니다.만약 아직도Peoplecert 인증ISQI CT-AI_v1.0_World시험패스를 위하여 고군분투하고 있다면 바로 우리 Omgzlook를 선택함으로 여러분의 고민을 날려버릴수 있습니다.
Updated: May 25, 2022