Omgzlook의 Peoplecert인증 ITIL-SOA참고자료덤프는 다른 덤프판매 사이트보다 저렴한 가격으로 여러분들께 가볍게 다가갑니다. Peoplecert인증 ITIL-SOA참고자료덤프는 기출문제와 예상문제로 되어있어 시험패스는 시간문제뿐입니다. Omgzlook의Peoplecert ITIL-SOA참고자료인증시험의 자료 메뉴에는Peoplecert ITIL-SOA참고자료인증시험실기와Peoplecert ITIL-SOA참고자료인증시험 문제집으로 나누어져 있습니다.우리 사이트에서 관련된 학습가이드를 만나보실 수 있습니다. 우리 Omgzlook의Peoplecert ITIL-SOA참고자료인증시험자료를 자세히 보시면 제일 알맞고 보장도가 높으며 또한 제일 전면적인 것을 느끼게 될 것입니다. Omgzlook의 Peoplecert인증 ITIL-SOA참고자료로 시험패스하다 더욱 넓고 좋은곳으로 고고싱 하세요.
Peoplecert ITIL-SOA참고자료덤프는Omgzlook제품이 최고랍니다.
Peoplecert인증사에서 주췌하는 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 참고자료시험은 IT업계에 종사하는 분이시라면 모두 패스하여 자격증을 취득하고 싶으리라 믿습니다. Omgzlook의 Peoplecert인증 ITIL-SOA 시험문제집덤프로 시험을 쉽게 패스하여 자격증을 취득하면 승진이나 연봉인상에 많은 편리를 가져다드립니다. 저희는 항상 여러분들의 곁을 지켜줄것입니다.
Omgzlook의Peoplecert인증 ITIL-SOA참고자료덤프의 인지도는 아주 높습니다. 인지도 높은 원인은Peoplecert인증 ITIL-SOA참고자료덤프의 시험적중율이 높고 가격이 친근하고 구매후 서비스가 끝내주기 때문입니다. Omgzlook의Peoplecert인증 ITIL-SOA참고자료덤프로Peoplecert인증 ITIL-SOA참고자료시험에 도전해보세요.
Peoplecert ITIL-SOA참고자료 - 구매후 시험문제가 변경되면 덤프도 시험문제변경에 따라 업데이트하여 무료로 제공해드립니다.
Omgzlook 안에는 아주 거대한IT업계엘리트들로 이루어진 그룹이 있습니다. 그들은 모두 관련업계예서 권위가 있는 전문가들이고 자기만의 지식과 지금까지의 경험으로 최고의 IT인증관련자료를 만들어냅니다. Omgzlook의 문제와 답은 정확도가 아주 높으며 한번에 패스할수 있는 100%로의 보장도를 자랑하며 그리고 또 일년무료 업데이트를 제공합니다.
Omgzlook 안에는 아주 거대한IT업계엘리트들로 이루어진 그룹이 있습니다. 그들은 모두 관련업계예서 권위가 있는 전문가들이고 자기만의 지식과 지금까지의 경험으로 최고의 IT인증관련자료를 만들어냅니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
Genesys GCX-SCR - Omgzlook 는 완전히 여러분이 인증시험준비와 안전이 시험패스를 위한 완벽한 덤프제공사이트입니다.우리 Omgzlook의 덤프들은 응시자에 따라 ,시험 ,시험방법에 따라 제품의 완성도도 다릅니다.그 말은 즉 알 맞춤 자료입니다.여러분은 Omgzlook의 알맞춤 덤프들로 아주 간단하고 편안하게 패스할 수 있습니다.많은 it인증관연 응시자들은 모두 우리Omgzlook가 제공하는 문제와 답 덤프로 자격증 취득을 했습니다.때문에 우리Omgzlook또한 업계에서 아주 좋은 이미지를 가지고 잇습니다 그것은 바로Peoplecert PECB ISO-IEC-27001-Lead-Auditor-KR인증시험자격증 취득으로 하여 IT업계의 아주 중요한 한걸음이라고 말입니다.그만큼Peoplecert PECB ISO-IEC-27001-Lead-Auditor-KR인증시험의 인기는 말 그대로 하늘을 찌르고 잇습니다, Peoplecert ISTQB CTAL-TTA인증시험은 전문적인 관련지식을 테스트하는 인증시험입니다. Omgzlook 가 제공하는SAP C-S4CPB-2408테스트버전과 문제집은 모두SAP C-S4CPB-2408인증시험에 대하여 충분한 연구 끝에 만든 것이기에 무조건 한번에SAP C-S4CPB-2408시험을 패스하실 수 있습니다. 최고급 품질의Peoplecert The Open Group OGBA-101시험대비 덤프는Peoplecert The Open Group OGBA-101시험을 간단하게 패스하도록 힘이 되어드립니다.
Updated: May 25, 2022