Omgzlook의 Peoplecert인증 ITIL-SOA자격증참고서덤프로 시험공부를 하신다면 고객님의 시간은 물론이고 거금을 들여 학원등록하지 않아도 되기에 금전상에서도 많은 절약을 해드리게 됩니다. Peoplecert인증 ITIL-SOA자격증참고서덤프 구매의향이 있으시면 무료샘플을 우선 체험해보세요. Peoplecert ITIL-SOA자격증참고서 시험을 우려없이 패스하고 싶은 분은 저희 사이트를 찾아주세요. Omgzlook의Peoplecert ITIL-SOA자격증참고서덤프로Peoplecert ITIL-SOA자격증참고서시험공부를 하여 시험에서 떨어지는 경우 덤프비용전액을 환불해드릴만큼 저희 덤프는 높은 적중율을 자랑하고 있습니다. Omgzlook의Peoplecert인증 ITIL-SOA자격증참고서덤프는 이해하기 쉽고 모든Peoplecert인증 ITIL-SOA자격증참고서시험유형이 모두 포함되어 있어 덤프만 잘 이해하고 공부하시면 시험패스는 문제없습니다.
Peoplecert ITIL-SOA자격증참고서덤프의 데모를 다운받아 보시면 구매결정이 훨씬 쉬워질것입니다.
우리Omgzlook의 덤프는 여러분이Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 자격증참고서인증시험응시에 도움이 되시라고 제공되는 것입니다, 우라Omgzlook에서 제공되는 학습가이드에는Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 자격증참고서인증시험관연 정보기술로 여러분이 이 분야의 지식 장악에 많은 도움이 될 것이며 또한 아주 정확한Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 자격증참고서시험문제와 답으로 여러분은 한번에 안전하게 시험을 패스하실 수 있습니다,Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 자격증참고서인증시험을 아주 높은 점수로 패스할 것을 보장해 드립니다, 문제가 많으면 고객들의 시간을 허비하게 됩니다. Omgzlook는 응시자에게 있어서 시간이 정말 소중하다는 것을 잘 알고 있습니다.
여러분은 우리 Omgzlook 선택함으로 일석이조의 이익을 누릴 수 있습니다. 첫쨰는 관여지식은 아주 알차게 공부하실 수 있습니다.둘째는 바로 시험을 안전하게 한번에 통과하실 수 있다는 거죠.그리고 우리는 일년무료 업데이트서비스를 제공합니다.덤프가 업뎃이되면 우리는 모두 무료로 보내드립니다.만약 시험에서 실패한다면 우리 또한 덤프비용전액을 환불해 드립니다. ITIL-SOA자격증참고서인증시험패스는 쉬운 일은 아닙니다.
Peoplecert ITIL-SOA자격증참고서 - 만약Omgzlook를 선택하였다면 여러분은 반은 성공한 것입니다.
Omgzlook에는Peoplecert ITIL-SOA자격증참고서인증시험의 특별한 합습가이드가 있습니다. 여러분은 많은 시간과 돈을 들이지 않으셔도 많은 IT관련지식을 배우실수 있습니다.그리고 빠른 시일 내에 여러분의 IT지식을 인증 받으실 있습니다. Omgzlook인증자료들은 우리의 전문가들이 자기만의 지식과 몇 년간의 경험으로 준비중인 분들을 위하여 만들었습니다.
It 업계 중 많은 분들이 인증시험에 관심이 많은 인사들이 많습니다.it산업 중 더 큰 발전을 위하여 많은 분들이Peoplecert ITIL-SOA자격증참고서를 선택하였습니다.인증시험은 패스를 하여야 자격증취득이 가능합니다.그리고 무엇보다도 통행증을 받을 수 잇습니다.Peoplecert ITIL-SOA자격증참고서은 그만큼 아주 어려운 시험입니다. 그래도Peoplecert ITIL-SOA자격증참고서인증을 신청하여야 좋은 선택입니다.우리는 매일매일 자신을 업그레이드 하여야만 이 경쟁이 치열한 사회에서 살아남을 수 있기 때문입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
ISACA COBIT-Design-and-Implementation - 그리고 우리는 온라인무료 서비스도 제공되어 제일 빠른 시간에 소통 상담이 가능합니다. 우리Omgzlook 사이트에서Peoplecert Oracle 1z0-1085-24관련자료의 일부 문제와 답 등 샘플을 제공함으로 여러분은 무료로 다운받아 체험해보실 수 있습니다.체험 후 우리의Omgzlook에 신뢰감을 느끼게 됩니다.빨리 우리 Omgzlook의 덤프를 만나보세요. Omgzlook Peoplecert인증Microsoft PL-500-CN인증시험자료는 100% 패스보장을 드립니다 Omgzlook Peoplecert인증EMC D-MN-OE-23시험덤프 구매전 구매사이트에서 무료샘플을 다운받아 PDF버전 덤프내용을 우선 체험해보실수 있습니다. Omgzlook의Peoplecert인증 CompTIA PT0-002덤프로 시험을 패스하고 자격증을 취득하여 더욱더 큰 무대로 진출해보세요.
Updated: May 25, 2022