Peoplecert ITIL-SOA인증문제 시험탈락시Peoplecert ITIL-SOA인증문제덤프비용전액을 환불해드릴만큼 저희 덤프자료에 자신이 있습니다. Omgzlook에서는Peoplecert ITIL-SOA인증문제덤프를 항상 최신버전이도록 보장해드리고 싶지만Peoplecert ITIL-SOA인증문제시험문제변경시점을 예측할수 없어 시험에서 불합격받을수도 간혹 있습니다. 하지만 시험에서 떨어지면 덤프비용을 전액 환불해드려 고객님의 이익을 보장해드립니다. IT인증시험문제는 수시로 변경됩니다. 이 점을 해결하기 위해Omgzlook의Peoplecert인증 ITIL-SOA인증문제덤프도 시험변경에 따라 업데이트하도록 최선을 다하고 있습니다.시험문제 변경에 초점을 맞추어 업데이트를 진행한후 업데이트된Peoplecert인증 ITIL-SOA인증문제덤프를 1년간 무료로 업데이트서비스를 드립니다. 더욱 안전한 지불을 위해 저희 사이트의 모든 덤프는paypal을 통해 지불을 완성하게 되어있습니다.
Peoplecert ITIL ITIL-SOA 고득점으로 패스하시면 지인분들께 추천도 해주실거죠?
우리Omgzlook가 제공하는 최신, 최고의Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 인증문제시험관련 자료를 선택함으로 여러분은 이미 시험패스성공이라고 보실수 있습니다. Omgzlook의Peoplecert인증 ITIL-SOA 시험내용덤프는 실제시험을 대비하여 제작한 최신버전 공부자료로서 문항수도 적합하여 불필요한 공부는 하지 않으셔도 되게끔 만들어져 있습니다.가격도 착하고 시험패스율 높은Omgzlook의Peoplecert인증 ITIL-SOA 시험내용덤프를 애용해보세요. 놀라운 기적을 안겨드릴것입니다.
Omgzlook에서 제공되는 문제와 답은 모두 실제Peoplecert인증ITIL-SOA인증문제시험에서나 오는 문제들입니다. 일종의 기출문제입니다.때문에 우리Omgzlook덤프의 보장 도와 정확도는 안심하셔도 좋습니다.무조건Peoplecert인증ITIL-SOA인증문제시험을 통과하게 만듭니다.우리Omgzlook또한 끈임 없는 덤프갱신으로 페펙트한Peoplecert인증ITIL-SOA인증문제시험자료를 여러분들한테 선사하겠습니다. 어떻게Peoplecert인증ITIL-SOA인증문제시험을 패스하느냐 에는 여러 가지 방법이 있습니다.
Peoplecert ITIL-SOA인증문제 - 우리의 파워는 아주 대단하답니다.
Omgzlook는Peoplecert ITIL-SOA인증문제인증시험의 촉매제 같은 사이트입니다.Peoplecert ITIL-SOA인증문제인증시험 관연 덤프가 우리Omgzlook에서 출시되었습니다. 여러분이Peoplecert ITIL-SOA인증문제인증시험으로 나 자신과 자기만의 뛰어난 지식 면을 증명하고 싶으시다면 우리 Omgzlook의Peoplecert ITIL-SOA인증문제덤프자료가 많은 도움이 될 것입니다.
이 자료로 여러분은 100%Peoplecert의ITIL-SOA인증문제인증시험을 패스할 수 있으며, Omgzlook을 선택함으로 성공을 선택한 것입니다. Omgzlook가 제공하는 시험가이드로 효과적인 학습으로 많은 분들이 모두 인증시험을 패스하였습니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
ISACA CRISC - 바로 우리Omgzlook IT인증덤프제공사이트입니다. 우리Omgzlook의 제품을 구매하신다고 하면 우리는 최선을 다하여 여러분들한테 최고의 버전을 제공함으로 한번에Peoplecert인증Salesforce Marketing-Cloud-Account-Engagement-Specialist시험을 패스하도록 하겠습니다. Peoplecert인증 Network Appliance NS0-014덤프는 기출문제와 예상문제로 되어있어 시험패스는 시간문제뿐입니다. Omgzlook의Peoplecert EXIN PR2F인증시험의 자료 메뉴에는Peoplecert EXIN PR2F인증시험실기와Peoplecert EXIN PR2F인증시험 문제집으로 나누어져 있습니다.우리 사이트에서 관련된 학습가이드를 만나보실 수 있습니다. Omgzlook의 Peoplecert인증 Microsoft PL-100로 시험패스하다 더욱 넓고 좋은곳으로 고고싱 하세요.
Updated: May 25, 2022