Peoplecert ITIL-SOA인기시험 덤프는 Peoplecert ITIL-SOA인기시험 시험의 모든 문제를 커버하고 있어 시험적중율이 아주 높습니다. Omgzlook는 Paypal과 몇년간의 파트너 관계를 유지하여 왔으므로 신뢰가 가는 안전한 지불방법을 제공해드립니다. Peoplecert ITIL-SOA인기시험시험탈락시 제품비용 전액환불조치로 고객님의 이익을 보장해드립니다. Omgzlook의Peoplecert인증 ITIL-SOA인기시험시험덤프공부가이드 마련은 현명한 선택입니다. Peoplecert인증 ITIL-SOA인기시험덤프구매로 시험패스가 쉬워지고 자격증 취득율이 제고되어 공을 많이 들이지 않고서도 성공을 달콤한 열매를 맛볼수 있습니다. 좋은 성적으로 시험패스하여 자격증 취득할것입니다.
그리고Peoplecert ITIL-SOA인기시험인증시험 패스는 진짜 어렵다고 합니다.
Omgzlook덤프로 여러분은Peoplecert인증ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 인기시험시험을 패스는 물론 여러분의 귀증한 간도 절약하실 수 있습니다. Omgzlook 가 제공하는ITIL-SOA 최신핫덤프테스트버전과 문제집은 모두ITIL-SOA 최신핫덤프인증시험에 대하여 충분한 연구 끝에 만든 것이기에 무조건 한번에ITIL-SOA 최신핫덤프시험을 패스하실 수 있습니다. Omgzlook는 여러 it인증에 관심 있고 또 응시하고 싶으신 분들에게 편리를 드립니다.
Omgzlook에서 제공하는Peoplecert ITIL-SOA인기시험시험자료의 문제와 답은 실제시험의 문제와 답과 아주 비슷합니다. Omgzlook덤프들은 모두 보장하는 덤프들이며 여러분은 과감히 Omgzlook의 덤프를 장바구니에 넣으세요. Omgzlook에서 여러분의 꿈을 이루어 드립니다.
Peoplecert ITIL-SOA인기시험 - 전면적이지 못하여 응시자들의 관심을 쌓지 못합니다.
Peoplecert인증 ITIL-SOA인기시험 시험은 최근 제일 인기있는 인증시험입니다. IT업계에 종사하시는 분들은 자격증취득으로 자신의 가치를 업그레이드할수 있습니다. Peoplecert인증 ITIL-SOA인기시험 시험은 유용한 IT자격증을 취득할수 있는 시험중의 한과목입니다. Omgzlook에서 제공해드리는Peoplecert인증 ITIL-SOA인기시험 덤프는 여러분들이 한방에 시험에서 통과하도록 도와드립니다. 덤프를 공부하는 과정은 IT지식을 더 많이 배워가는 과정입니다. 시험대비뿐만아니라 많은 지식을 배워드릴수 있는 덤프를Omgzlook에서 제공해드립니다. Omgzlook덤프는 선택하시면 성공을 선택한것입니다.
그중에서 대부분 분들이Omgzlook제품에 많은 관심과 사랑을 주고 계시는데 그 원인은 무엇일가요?바로Omgzlook에서 제공해드리는 덤프자료 품질이 제일 좋고 업데이트가 제일 빠르고 가격이 제일 저렴하고 구매후 서비스가 제일 훌륭하다는 점에 있습니다. Omgzlook 표 Peoplecert인증ITIL-SOA인기시험덤프를 공부하시면 시험보는데 자신감이 생기고 시험불합격에 대한 우려도 줄어들것입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
ISACA CISM-CN - Omgzlook제품을 한번 믿어보세요. Omgzlook의 Peoplecert인증 VMware 1V0-41.20덤프를 구매하여 공부한지 일주일만에 바로 시험을 보았는데 고득점으로 시험을 패스했습니다.이는Omgzlook의 Peoplecert인증 VMware 1V0-41.20덤프를 구매한 분이 전해온 희소식입니다. Peoplecert인증 SAP C-IEE2E-2404시험패스를 원하신다면Omgzlook의 제품이 고객님의 소원을 들어줄것입니다. Peoplecert인증 ACAMS CAMS-CN덤프에 있는 문제만 잘 이해하고 습득하신다면Peoplecert인증 ACAMS CAMS-CN시험을 패스하여 자격증을 취득해 자신의 경쟁율을 업그레이드하여 경쟁시대에서 안전감을 보유할수 있습니다. VMware 6V0-32.24 - 지금의 현황에 만족하여 아무런 노력도 하지 않는다면 언젠가는 치열한 경쟁을 이겨내지 못하게 될것입니다.
Updated: May 25, 2022