Omgzlook의 Peoplecert인증 ITIL-SOA인기시험덤프덤프는 거의 모든 실제시험문제 범위를 커버하고 있습니다.Peoplecert인증 ITIL-SOA인기시험덤프시험덤프를 구매하여 덤프문제로 시험에서 불합격성적표를 받을시Omgzlook에서는 덤프비용 전액 환불을 약속드립니다. Peoplecert인증 ITIL-SOA인기시험덤프시험을 패스해서 자격증을 취득하려고 하는데 시험비며 학원비며 공부자료비며 비용이 만만치 않다구요? 제일 저렴한 가격으로 제일 효과좋은Omgzlook 의 Peoplecert인증 ITIL-SOA인기시험덤프덤프를 알고 계시는지요? Omgzlook 의 Peoplecert인증 ITIL-SOA인기시험덤프덤프는 최신 시험문제에 근거하여 만들어진 시험준비공부가이드로서 학원공부 필요없이 덤프공부만으로도 시험을 한방에 패스할수 있습니다. 덤프를 구매하신분은 철저한 구매후 서비스도 받을수 있습니다. IT자격증 취득이 여느때보다 여느일보다 쉬워져 자격증을 많이 따는 꿈을 실현해드립니다.
Peoplecert ITIL-SOA인기시험덤프덤프로 시험에서 좋은 성적 받고 자격증 취득하시길 바랍니다.
Peoplecert인증 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 인기시험덤프시험을 가장 빠른 시일내에 가장 쉬운 방법으로 패스하는 방법을 고심초사한끝에 Omgzlook에서 연구해 내었습니다. 만일 고객이 우리 제품을 구입하고 첫 번째 시도에서 성공을 하지 못 한다면 모든 정보를 확인 한 후에 구매 금액 전체를 환불 할 것 입니다. 이러한 방법으로 저희는 고객에게 어떠한 손해도 주지 않을 것을 보장합니다.
그리고 여러분에 신뢰를 드리기 위하여 Peoplecert 인증ITIL-SOA인기시험덤프 관련자료의 일부분 문제와 답 등 샘플을 무료로 다운받아 체험해볼 수 있게 제공합니다. 아주 만족할 것이라고 믿습니다. Omgzlook제품에 대하여 아주 자신이 있습니다.
Peoplecert ITIL-SOA인기시험덤프 - 시험에서 불합격성적표를 받으시면 덤프구매시 지불한 덤프비용은 환불해드립니다.
Omgzlook의Peoplecert인증ITIL-SOA인기시험덤프자료는 제일 적중률 높고 전면적인 덤프임으로 여러분은 100%한번에 응시로 패스하실 수 있습니다. 그리고 우리는 덤프를 구매 시 일년무료 업뎃을 제공합니다. 여러분은 먼저 우리 Omgzlook사이트에서 제공되는Peoplecert인증ITIL-SOA인기시험덤프시험덤프의 일부분인 데모 즉 문제와 답을 다운받으셔서 체험해보실 수 잇습니다.
Paypal을 거쳐서 지불하면 저희측에서Peoplecert ITIL-SOA인기시험덤프덤프를 보내드리지 않을시 paypal에 환불신청하실수 있습니다. Peoplecert ITIL-SOA인기시험덤프 덤프결제에 관하여 불안정하게 생각되신다면 paypal에 대해 알아보시면 믿음이 생길것입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Omgzlook는Peoplecert NFPA CFPE인증시험의 촉매제 같은 사이트입니다.Peoplecert NFPA CFPE인증시험 관연 덤프가 우리Omgzlook에서 출시되었습니다. 다른 사이트에서도Peoplecert Huawei H19-315-ENU인증시험관련 자료를 보셨다고 믿습니다.하지만 우리 Omgzlook의 자료는 차원이 다른 완벽한 자료입니다.100%통과 율은 물론Omgzlook을 선택으로 여러분의 직장생활에 더 낳은 개변을 가져다 드리며 ,또한Omgzlook를 선택으로 여러분은 이미 충분한 시험준비를 하였습니다.우리는 여러분이 한번에 통과하게 도와주고 또 일년무료 업데이트서비스도 드립니다. Peoplecert인증VMware 2V0-31.24시험패는Omgzlook제품으로 고고고! Oracle 1z0-1084-24 - Omgzlook의 자료는 시험대비최고의 덤프로 시험패스는 문제없습니다. Huawei H19-319_V2.0 - 시험이 영어로 출제되어 공부자료 마련도 좀 힘든편입니다.
Updated: May 25, 2022