Peoplecert ITIL-SOA인기시험덤프덤프의 무료샘플을 원하신다면 우의 PDF Version Demo 버튼을 클릭하고 메일주소를 입력하시면 바로 다운받아Peoplecert ITIL-SOA인기시험덤프덤프의 일부분 문제를 체험해 보실수 있습니다. Peoplecert ITIL-SOA인기시험덤프 덤프는 모든 시험문제유형을 포함하고 있어 적중율이 아주 높습니다. Peoplecert ITIL-SOA인기시험덤프덤프로Peoplecert ITIL-SOA인기시험덤프시험패스 GO GO GO ! Peoplecert ITIL-SOA인기시험덤프 덤프정보 상세보기는 이 글의 링크를 클릭하시면 Omgzlook사이트에 들어오실수 있습니다. Omgzlook는Peoplecert ITIL-SOA인기시험덤프시험에 필요한 모든 문제유형을 커버함으로서 Peoplecert ITIL-SOA인기시험덤프시험을 합격하기 위한 최고의 선택이라 할수 있습니다. Omgzlook에는 전문적인 업계인사들이Peoplecert ITIL-SOA인기시험덤프시험문제와 답에 대하여 연구하여, 시험준비중인 여러분들한테 유용하고 필요한 시험가이드를 제공합니다.
Peoplecert ITIL ITIL-SOA 우리는 백프로 여러분들한테 편리함과 통과 율은 보장 드립니다.
Peoplecert ITIL ITIL-SOA인기시험덤프 - ITIL Intermediate Module - Service Offerings and Agreements 응시자는 매일매일 많아지고 있으며, 패스하는 분들은 관련it업계에서 많은 지식과 내공을 지닌 분들뿐입니다. Peoplecert ITIL-SOA 시험문제집인증시험이 이토록 인기가 많으니 우리Omgzlook에서는 모든 힘을 다하여 여러분이 응시에 도움을 드리겠으며 또 일년무료 업뎃서비스를 제공하며, Omgzlook 선택으로 여러분은 자신의 꿈과 더 가까워질 수 있습니다. 희망찬 내일을 위하여 Omgzlook선택은 정답입니다.
저희가 알아본 데 의하면 많은it인사들이Peoplecert인증ITIL-SOA인기시험덤프시험을 위하여 많은 시간을 투자하고 잇다고 합니다.하지만 특별한 학습 반 혹은 인터넷강이 같은건 선택하지 않으셨습니다.때문에 패스는 아주 어렵습니다.보통은 한번에 패스하시는 분들이 적습니다.우리 Omgzlook에서는 아주 믿을만한 학습가이드를 제공합니다.우리 Omgzlook에는Peoplecert인증ITIL-SOA인기시험덤프테스트버전과Peoplecert인증ITIL-SOA인기시험덤프문제와 답 두 가지 버전이 있습니다.우리는 여러분의Peoplecert인증ITIL-SOA인기시험덤프시험을 위한 최고의 문제와 답 제공은 물론 여러분이 원하는 모든 it인증시험자료들을 선사할 수 있습니다.
Peoplecert ITIL-SOA인기시험덤프 - Omgzlook는 여러분의 연봉상승을 도와 드리겠습니다.
많은 시간과 돈이 필요 없습니다. 30분이란 특별학습가이드로 여러분은Peoplecert ITIL-SOA인기시험덤프인증시험을 한번에 통과할 수 있습니다, Omgzlook에서Peoplecert ITIL-SOA인기시험덤프시험자료의 문제와 답이 실제시험의 문제와 답과 아주 비슷한 덤프만 제공합니다.
자기한테 딱 맞는 시험준비공부자료 마련은 아주 중요한 것입니다. Omgzlook는 업계에 많이 알려져있는 덤프제공 사이트입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Dell D-SRM-A-01 - Omgzlook에서는 시험문제가 업데이트되면 덤프도 업데이트 진행하도록 최선을 다하여 업데이트서비스를 제공해드려 고객님께서소유하신 덤프가 시장에서 가장 최신버전덤프로 되도록 보장하여 시험을 맞이할수 있게 도와드립니다. PMI PMO-CP - Omgzlook는 저희 제품을 구매한 분들이 100%통과율을 보장해드리도록 최선을 다하고 있습니다. Omgzlook의 Peoplecert Nutanix NCP-MCA덤프가 고객님의 시험패스테 조금이나마 도움이 되신다면 행복으로 느끼겠습니다. Peoplecert인증 Dell D-PVMD24-DY-A-00덤프는 수많은 덤프중의 한과목입니다. 네트웨크시대인 지금 인터넷에 검색하면 수많은Peoplecert인증 Microsoft SC-900시험공부자료가 검색되는데 그중에서도Omgzlook에서 출시한 Peoplecert인증 Microsoft SC-900덤프가 가장 높은 인지도를 지니고 있습니다.
Updated: May 25, 2022