Omgzlook 의 Peoplecert인증 ITIL-SOA인기덤프자료덤프는 PDF버전과 소프트웨어버전 두가지 버전으로 되어있는데 소프트웨어버전은 시뮬레이션버전입니다. 소프트웨어버전의 문제를 푸는 과정은 시험현장을 연상케하여 시험환경에 먼저 적응하여 실제시험에서 높은 점수를 받도록 도와드릴수 있습니다. 고객님의 최근의 꿈은 승진이나 연봉인상이 아닐가 싶습니다. Peoplecert인증 ITIL-SOA인기덤프자료시험은 IT인증시험중 가장 인기있는 국제승인 자격증을 취득하는데서의 필수시험과목입니다.그만큼 시험문제가 어려워 시험도전할 용기가 없다구요? 이제 이런 걱정은 버리셔도 됩니다. Omgzlook에서 출시한 Peoplecert인증 ITIL-SOA인기덤프자료덤프는Peoplecert인증 ITIL-SOA인기덤프자료시험에 대비하여 IT전문가들이 제작한 최신버전 공부자료로서 시험패스율이 100%입니다.Omgzlook는 고품질 Peoplecert인증 ITIL-SOA인기덤프자료덤프를 가장 친근한 가격으로 미래의 IT전문가들께 제공해드립니다.
Peoplecert ITIL ITIL-SOA 구매후 1년무료업데이트서비스를 해드리기에 구매후에도 덤프유효성을 최대한 연장해드립니다.
이는 응시자가 확실하고도 빠르게Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 인기덤프자료덤프를 마스터하고Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 인기덤프자료시험을 패스할수 있도록 하는 또 하나의 보장입니다. 체험 후Omgzlook 에서 출시한Peoplecert ITIL-SOA 시험기출문제덤프에 신뢰감을 느끼게 될것입니다. Omgzlook는 여러분이 안전하게Peoplecert ITIL-SOA 시험기출문제시험을 패스할 수 있는 최고의 선택입니다.
Omgzlook 의 학습가이드에는Peoplecert ITIL-SOA인기덤프자료인증시험의 예상문제, 시험문제와 답입니다. 그리고 중요한 건 시험과 매우 유사한 시험문제와 답도 제공해드립니다. Omgzlook 을 선택하면 Omgzlook 는 여러분을 빠른시일내에 시험관련지식을 터득하게 할 것이고Peoplecert ITIL-SOA인기덤프자료인증시험도 고득점으로 패스하게 해드릴 것입니다.
여러분이 안전하게 간단하게Peoplecert인증Peoplecert ITIL-SOA인기덤프자료시험을 응시할 수 있는 자료입니다.
Omgzlook의 Peoplecert인증ITIL-SOA인기덤프자료시험대비덤프는 실제시험문제 출제경향을 충분히 연구하여 제작한 완벽한 결과물입니다.실제시험문제가 바뀌면 덤프를 제일 빠른 시일내에 업데이트하도록 하기에 한번 구매하시면 1년동안 항상 가장 최신의Peoplecert인증ITIL-SOA인기덤프자료시험덤프자료를 제공받을수 있습니다.
많은 사이트에서도 무료Peoplecert ITIL-SOA인기덤프자료덤프데모를 제공합니다. 우리도 마찬가지입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Peoplecert인증 EMC D-ECS-DY-23시험을 통과하여 자겨증취득하는 꿈에 더욱 가까이 다가가세요. 만약Peoplecert EMC D-NWR-DY-23인증시험 자격증이 있다면 일에서도 많은 변화가 있을 것입니다, 연봉상승은 물론, 자기자신만의 공간도 넓어집니다. Omgzlook의 Peoplecert인증 Microsoft DP-600덤프를 구매하시면 1년동안 무료 업데이트서비스버전을 받을수 있습니다. Microsoft AZ-204-KR - 덤프에 있는 문제만 열심히 공부하시면 시험통과 가능하기에 시간도 절약해줄수있어 최고의 믿음과 인기를 받아왔습니다. Peoplecert인증 Microsoft AZ-204시험이 너무 어려워 보여서 오르지못할 산처럼 보이시나요? 그건Omgzlook의 Peoplecert인증 Microsoft AZ-204시험문제에 대비하여 제작한Peoplecert인증 Microsoft AZ-204덤프가 있다는 것을 모르고 있기때문입니다.
Updated: May 25, 2022