ITIL-SOA응시자료인증시험은Peoplecert인증시험중의 하나입니다.그리고 또한 비중이 아주 큰 인증시험입니다. 그리고Peoplecert ITIL-SOA응시자료인증시험 패스는 진짜 어렵다고 합니다. 우리Omgzlook에서는 여러분이ITIL-SOA응시자료인증시험을 편리하게 응시하도록 전문적이 연구팀에서 만들어낸 최고의ITIL-SOA응시자료덤프를 제공합니다, Omgzlook와 만남으로 여러분은 아주 간편하게 어려운 시험을 패스하실 수 있습니다, Peoplecert인증 ITIL-SOA응시자료시험을 어떻게 패스할가 고민그만하고Omgzlook의Peoplecert 인증ITIL-SOA응시자료시험대비 덤프를 데려가 주세요.가격이 착한데 비해 너무나 훌륭한 덤프품질과 높은 적중율, Omgzlook가 아닌 다른곳에서 찾아볼수 없는 혜택입니다. Omgzlook의 학습가이드는 아주 믿음이 가는 문제집들만 있으니까요.
Peoplecert ITIL ITIL-SOA 만약 시험에서 떨어지셨다면 우리는 백프로 환불은 약속합니다.
최고품질으Peoplecert인증ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 응시자료덤프공부자료는Omgzlook에서만 찾아볼수 있습니다. Omgzlook는 전문적으로 it인증시험관련문제와 답을 만들어내는 제작팀이 있으며, Pass4Tes 이미지 또한 업계에서도 이름이 있답니다 만약Peoplecert인증ITIL-SOA 시험패스시험을 통과하고 싶다면, Pass4Tes의 선택을 추천합니다.
Omgzlook는ITIL-SOA응시자료시험문제가 변경되면ITIL-SOA응시자료덤프업데이트를 시도합니다. 업데이트가능하면 바로 업데이트하여 업데이트된 최신버전을 무료로 제공해드리는데 시간은 1년동안입니다. ITIL-SOA응시자료시험을 패스하여 자격증을 취득하고 싶은 분들은Omgzlook제품을 추천해드립니다.온라인서비스를 찾아주시면 할인해드릴게요.
우리는Peoplecert Peoplecert ITIL-SOA응시자료시험의 갱신에 따라 최신의 덤프를 제공할 것입니다.
Omgzlook의Peoplecert인증 ITIL-SOA응시자료덤프공부가이드에는Peoplecert인증 ITIL-SOA응시자료시험의 가장 최신 시험문제의 기출문제와 예상문제가 정리되어 있어Peoplecert인증 ITIL-SOA응시자료시험을 패스하는데 좋은 동반자로 되어드립니다. Peoplecert인증 ITIL-SOA응시자료시험에서 떨어지는 경우Peoplecert인증 ITIL-SOA응시자료덤프비용전액 환불신청을 할수 있기에 보장성이 있습니다.시험적중율이 떨어지는 경우 덤프를 빌려 공부한 것과 같기에 부담없이 덤프를 구매하셔도 됩니다.
Omgzlook에서는Peoplecert 인증ITIL-SOA응시자료시험대비덤프를 발췌하여 제공해드립니다. Peoplecert 인증ITIL-SOA응시자료시험대비덤프에는 시험문제의 모든 예상문제와 시험유형이 포함되어있어 시험준비자료로서 가장 좋은 선택입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Peoplecert인증 EMC D-NWG-DS-00시험은 영어로 출제되는만큼 시험난이도가 많이 높습니다.하지만 Omgzlook의Peoplecert인증 EMC D-NWG-DS-00덤프만 있다면 아무리 어려운 시험도 쉬워집니다. Omgzlook의 Peoplecert인증 HP HPE6-A85덤프로 이 중요한 IT인증시험을 준비하시면 우수한 성적으로 시험을 통과하여 인정받는 IT전문가로 될것입니다. SAP C_LCNC_2406 - IT업계의 치열한 경쟁속에 살아 남으려면 자신의 능력을 증명하여야 합니다. Omgzlook의Peoplecert인증 Juniper JN0-637덤프공부가이드에는Peoplecert인증 Juniper JN0-637시험의 가장 최신 시험문제의 기출문제와 예상문제가 정리되어 있어Peoplecert인증 Juniper JN0-637시험을 패스하는데 좋은 동반자로 되어드립니다. GAQM CSCM-001 - 시험을 쉽게 패스한 원인은 저희 사이트에서 가장 적중율 높은 자료를 제공해드리기 때문입니다.덤프구매후 1년무료 업데이트를 제공해드립니다.
Updated: May 25, 2022