네트웨크시대인 지금 인터넷에 검색하면 수많은Peoplecert인증 ITIL-SOA응시자료시험공부자료가 검색되는데 그중에서도Omgzlook에서 출시한 Peoplecert인증 ITIL-SOA응시자료덤프가 가장 높은 인지도를 지니고 있습니다. Peoplecert인증 ITIL-SOA응시자료덤프에는Peoplecert인증 ITIL-SOA응시자료시험문제의 기출문제와 예상문제가 수록되어있어 덤프에 있는 문제만 잘 공부하시면 시험은 가볍게 패스가능합니다. Peoplecert인증 ITIL-SOA응시자료시험을 통과하여 자겨증취득하는 꿈에 더욱 가까이 다가가세요. 수많은Peoplecert인증 ITIL-SOA응시자료시험공부자료중에서Omgzlook의Peoplecert인증 ITIL-SOA응시자료덤프가 가장 출중한 원인은 무엇일가요? Omgzlook의Peoplecert인증 ITIL-SOA응시자료덤프는 실제시험문제의 출제방향을 연구하여 IT전문가로 되어있는 덤프제작팀이 만든 최신버전 덤프입니다. Omgzlook의Peoplecert인증 ITIL-SOA응시자료덤프가 있으면 힘든Peoplecert인증 ITIL-SOA응시자료시험이 쉬어져서 자격증을 제일 빠른 시간내에 취득할수 있습니다.제일 어려운 시험을 제일 간단한 방법으로 패스하는 방법은Omgzlook의Peoplecert인증 ITIL-SOA응시자료덤프로 시험준비 공부를 하는것입니다. Omgzlook의 Peoplecert인증 ITIL-SOA응시자료덤프와 만나면Peoplecert인증 ITIL-SOA응시자료시험에 두려움을 느끼지 않으셔도 됩니다.
Peoplecert인증 ITIL-SOA응시자료시험을 패스하는 방법은 많고도 많습니다.
국제공인자격증을 취득하여 IT업계에서 자신만의 자리를 잡고 싶으신가요? 자격증이 수없이 많은데Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 응시자료 시험패스부터 시작해보실가요? 100%합격가능한 Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 응시자료덤프는Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 응시자료시험문제의 기출문제와 예상문제로 되어있는 퍼펙트한 모음문제집으로서 시험패스율이 100%에 가깝습니다. Omgzlook제품을 선택함으로 여러분은 시간도 절약하고 돈도 절약하는 일석이조의 득을 얻을수 있습니다. 또한 구매후 일년무료 업데이트 버전을 받을수 있는 기회를 얻을수 있습니다.
Omgzlook는 응시자에게 있어서 시간이 정말 소중하다는 것을 잘 알고 있으므로 Peoplecert ITIL-SOA응시자료덤프를 자주 업데이트 하고, 오래 되고 더 이상 사용 하지 않는 문제들은 바로 삭제해버리며 새로운 최신 문제들을 추가 합니다. 이는 응시자가 확실하고도 빠르게Peoplecert ITIL-SOA응시자료덤프를 마스터하고Peoplecert ITIL-SOA응시자료시험을 패스할수 있도록 하는 또 하나의 보장입니다.
Peoplecert ITIL-SOA응시자료 - Omgzlook는 아주 믿을만하고 서비스 또한 만족스러운 사이트입니다.
관심있는 인증시험과목Peoplecert ITIL-SOA응시자료덤프의 무료샘플을 원하신다면 덤프구매사이트의 PDF Version Demo 버튼을 클릭하고 메일주소를 입력하시면 바로 다운받아Peoplecert ITIL-SOA응시자료덤프의 일부분 문제를 체험해 보실수 있습니다. PDF버전외에 온라인버전과 테스트엔버전 Demo도 다운받아 보실수 있습니다.
Omgzlook의 덤프선택으로Peoplecert ITIL-SOA응시자료인증시험에 응시한다는 것 즉 성공과 멀지 않았습니다. 여러분의 성공을 빕니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
ACAMS CAMS - Omgzlook는 여러분의 아주 좋은 합습가이드가 될것입니다. Omgzlook에서 출시한 Peoplecert 인증 Microsoft MB-240시험덤프는Omgzlook의 엘리트한 IT전문가들이 IT인증실제시험문제를 연구하여 제작한 최신버전 덤프입니다. 우리Omgzlook에서는 끊임없는 업데이트로 항상 최신버전의Peoplecert인증Veeam VMCE_v12시험덤프를 제공하는 사이트입니다, 만약 덤프품질은 알아보고 싶다면 우리Omgzlook 에서 무료로 제공되는 덤프일부분의 문제와 답을 체험하시면 되겠습니다, Omgzlook 는 100%의 보장 도를 자랑하며Veeam VMCE_v12시험은 한번에 패스할 수 있는 덤프입니다. OMG OMG-OCUP2-ADV300시험을 패스하여 자격증을 취득하고 싶은 분들은Omgzlook제품을 추천해드립니다.온라인서비스를 찾아주시면 할인해드릴게요. 우리Omgzlook 에서는 아주 완벽한 학습가이드를 제공하며,Peoplecert인증SAP E-ACTAI-2403시험은 아주 간편하게 패스하실 수 있습니다.
Updated: May 25, 2022