IT인증시험덤프자료를 제공해드리는 사이트는 너무나도 많습니다. 그중에서 대부분 분들이Omgzlook제품에 많은 관심과 사랑을 주고 계시는데 그 원인은 무엇일가요?바로Omgzlook에서 제공해드리는 덤프자료 품질이 제일 좋고 업데이트가 제일 빠르고 가격이 제일 저렴하고 구매후 서비스가 제일 훌륭하다는 점에 있습니다. Omgzlook 표 Peoplecert인증ITIL-SOA시험응시료덤프를 공부하시면 시험보는데 자신감이 생기고 시험불합격에 대한 우려도 줄어들것입니다. Omgzlook제품을 한번 믿어보세요. 최근 더욱 많은 분들이Peoplecert인증ITIL-SOA시험응시료시험에 도전해보려고 합니다. Omgzlook의 Peoplecert인증 ITIL-SOA시험응시료덤프를 구매하여 공부한지 일주일만에 바로 시험을 보았는데 고득점으로 시험을 패스했습니다.이는Omgzlook의 Peoplecert인증 ITIL-SOA시험응시료덤프를 구매한 분이 전해온 희소식입니다.
Peoplecert인증 ITIL-SOA시험응시료시험이 많이 어렵다는것은 모두 알고 있는 것입니다.
Peoplecert인증 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험응시료덤프에 있는 문제만 잘 이해하고 습득하신다면Peoplecert인증 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험응시료시험을 패스하여 자격증을 취득해 자신의 경쟁율을 업그레이드하여 경쟁시대에서 안전감을 보유할수 있습니다. IT업계에서 살아남으려면Omgzlook에서Peoplecert인증 ITIL-SOA 시험유형덤프를 마련하여 자격증에 도전하여 자기의 자리를 찾아보세요. 목표가 있다면 목표를 향해 끊임없이 달려야 멋진 인생이 됩니다.
IT인증자격증만 소지한다면 일상생활에서 많은 도움이 될것입니다. 하지만 문제는 어떻게 간단하게 시험을 패스할것인가 입니다. Omgzlook는 IT전문가들이 제공한 시험관련 최신 연구자료들을 제공해드립니다.Omgzlook을 선택함으로써 여러분은 성공도 선택한것이라고 볼수 있습니다.
Peoplecert Peoplecert ITIL-SOA시험응시료 덤프를 다운받아 열공하세요.
Peoplecert ITIL-SOA시험응시료시험은 Omgzlook 에서 출시한Peoplecert ITIL-SOA시험응시료덤프로 도전하시면 됩니다. Peoplecert ITIL-SOA시험응시료 덤프를 페펙트하게 공부하시면 시험을 한번에 패스할수 있습니다. 구매후 일년무료 업데이트 서비스를 제공해드리기에Peoplecert ITIL-SOA시험응시료시험문제가 변경되어도 업데이트된 덤프를 받으면 가장 최신시험에 대비할수 있습니다.
우리Peoplecert ITIL-SOA시험응시료인증시험자료는 100%보장을 드립니다. 또한 구매 후 일년무료 업데이트버전을 받을 수 있는 기회를 얻을 수 있습니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
1년무료 업데이트 서비스는Peoplecert SAP C_ARSUM_2404시험불합격받을시 덤프비용환불신청하면 종료됩니다. 여러분은 우선 우리 Omgzlook사이트에서 제공하는Peoplecert인증Dell D-PDPS4400-A-01시험덤프의 일부 문제와 답을 체험해보세요. 만일 어떤 이유로 인해 고객님이Peoplecert IBM C1000-163시험에서 실패를 한다면 Omgzlook는Peoplecert IBM C1000-163덤프비용 전액을 환불 해드립니다. 요즘 같은 인재가 많아지는 사회에도 많은 업계에서는 아직도 관련인재가 부족하다고 합니다.it업계에서도 이러한 상황입니다.Peoplecert IBM C1000-154시험은 it인증을 받을 수 있는 좋은 시험입니다. Dell D-VCFVXR-A-01 - 그럼 빠른 시일내에 많은 공을 들이지 않고 여러분으 꿈을 이룰수 있습니다.
Updated: May 25, 2022