학원다니면서 많은 지식을 장악한후Peoplecert ITIL-SOA시험문제시험보시는것도 좋지만 회사다니느랴 야근하랴 시간이 부족한 분들은Peoplecert ITIL-SOA시험문제덤프만 있으면 엄청난 학원수강료 필요없이 20~30시간의 독학만으로도Peoplecert ITIL-SOA시험문제시험패스가 충분합니다. 또한 취업생분들은 우선 자격증으로 취업문을 두드리고 일하면서 실무를 익혀가는방법도 좋지 않을가 생각됩니다. 완벽한 관연 지식터득은 물론입니다. 우리Omgzlook의 자료들은 여러분의 이런 시험준비에 많은 도움이 될 것입니다. Omgzlook는 자격증 응시자에게Peoplecert ITIL-SOA시험문제 시험 준비를 위한 현재 그리고 가장 최근의 자료들을 제공하는 이 산업 영역의 리더입니다.
Peoplecert ITIL ITIL-SOA Omgzlook는 업계에 많이 알려져있는 덤프제공 사이트입니다.
지금 사회에 능력자들은 아주 많습니다.it인재들도 더욱더 많아지고 있습니다.많은 it인사들은 모두 관연 it인증시험에 참가하여 자격증취득을 합니다.자기만의 자리를 확실히 지키고 더 높은 자리에 오르자면 필요한 스펙이니까요.ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험문제시험은Peoplecert인증의 중요한 시험이고 또 많은 it인사들은Peoplecert자격증을 취득하려고 노력하고 있습니다. Omgzlook에서는Peoplecert인증ITIL-SOA 시험덤프공부시험에 대비한 공부가이드를 발췌하여 IT인사들의 시험공부 고민을 덜어드립니다. Omgzlook에서 발췌한 Peoplecert인증ITIL-SOA 시험덤프공부덤프는 실제시험의 모든 범위를 커버하고 있고 모든 시험유형이 포함되어 있어 시험준비 공부의 완벽한 선택입니다.
많은 시간과 돈이 필요 없습니다. 30분이란 특별학습가이드로 여러분은Peoplecert ITIL-SOA시험문제인증시험을 한번에 통과할 수 있습니다, Omgzlook에서Peoplecert ITIL-SOA시험문제시험자료의 문제와 답이 실제시험의 문제와 답과 아주 비슷한 덤프만 제공합니다.
Peoplecert인증 Peoplecert ITIL-SOA시험문제시험은 IT인증시험중 가장 인기있는 시험입니다.
Peoplecert 인증 ITIL-SOA시험문제시험이 너무 어려워서 시험 볼 엄두도 나지 않는다구요? Omgzlook 덤프만 공부하신다면 IT인증시험공부고민은 이젠 그만 하셔도 됩니다. Omgzlook에서 제공해드리는Peoplecert 인증 ITIL-SOA시험문제시험대비 덤프는 덤프제공사이트에서 가장 최신버전이여서 시험패스는 한방에 갑니다. Peoplecert 인증 ITIL-SOA시험문제시험뿐만 아니라 IT인증시험에 관한 모든 시험에 대비한 덤프를 제공해드립니다. 많은 애용 바랍니다.
Peoplecert인증 ITIL-SOA시험문제시험이나 다른 IT인증자격증시험이나Omgzlook제품을 사용해보세요.투자한 덤프비용보다 훨씬 큰 이득을 보실수 있을것입니다. Omgzlook 의 Peoplecert인증 ITIL-SOA시험문제덤프는Peoplecert인증 ITIL-SOA시험문제시험에 도전장을 던진 분들이 신뢰할수 있는 든든한 길잡이 입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Peoplecert인증 Adobe AD0-E716시험패스 공부방법을 찾고 있다면 제일 먼저Omgzlook를 추천해드리고 싶습니다. Omgzlook의Peoplecert인증 Huawei H20-423_V1.0덤프는 많은 분들이 검증한 가장 유력한Peoplecert인증 Huawei H20-423_V1.0시험공부자료입니다. Peoplecert인증 Microsoft AZ-104시험을 통과하여 자격증을 취득하려면Omgzlook의 Peoplecert인증 Microsoft AZ-104덤프로 시험준비공부를 하세요. Omgzlook의 Peoplecert인증 EMC D-PSC-DY-23덤프를 선택하여Peoplecert인증 EMC D-PSC-DY-23시험공부를 하는건 제일 현명한 선택입니다. Peoplecert인증 SAP C-TS410-2022시험을 패스하여 자격증을 취득하여 승진이나 이직을 꿈구고 있는 분이신가요? 이 글을 읽게 된다면Peoplecert인증 SAP C-TS410-2022시험패스를 위해 공부자료를 마련하고 싶은 마음이 크다는것을 알고 있어 시장에서 가장 저렴하고 가장 최신버전의 Peoplecert인증 SAP C-TS410-2022덤프자료를 강추해드립니다.
Updated: May 25, 2022