Omgzlook를 선택함으로, Omgzlook는 여러분Peoplecert인증ITIL-SOA시험덤프데모시험을 패스할 수 있도록 보장하고,만약 시험실패시 Omgzlook에서는 덤프비용전액환불을 약속합니다. Omgzlook전문가들은Peoplecert ITIL-SOA시험덤프데모인증시험만을 위한 특별학습가이드를 만들었습니다.Peoplecert ITIL-SOA시험덤프데모인증시험을 응시하려면 30분이란 시간만 투자하여 특별학습가이드로 빨리 관련지식을 장악하고,또 다시 복습하고 안전하게Peoplecert ITIL-SOA시험덤프데모인증시험을 패스할 수 잇습니다.자격증취득 많은 시간과 돈을 투자한 분들보다 더 가볍게 이루어졌습니다 여러분이 어떤 업계에서 어떤 일을 하든지 모두 항상 업그레이되는 자신을 원할 것입니다.,it업계에서도 이러합니다.모두 자기자신의 업그레이는 물론 자기만의 공간이 있기를 바랍니다.전문적인 IT인사들은 모두 아시다싶이Peoplecert ITIL-SOA시험덤프데모인증시험이 여러분의 이러한 요구를 만족시켜드립니다.그리고 우리 Omgzlook는 이러한 꿈을 이루어드립니다.
Peoplecert인증 ITIL-SOA시험덤프데모덤프공부가이드로 시험준비공부를 하시면 시험패스가 쉬워집니다.
Omgzlook의Peoplecert인증 ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험덤프데모덤프를 공부하시면 한방에 시험을 패스하는건 문제가 아닙니다. Omgzlook덤프로 가볼가요? IT업계에 종사하고 계시나요? 최근 유행하는Peoplecert인증 ITIL-SOA 시험유효자료 IT인증시험에 도전해볼 생각은 없으신지요? IT 인증자격증 취득 의향이 있으시면 저희.
Omgzlook 의 Peoplecert인증 ITIL-SOA시험덤프데모덤프는 PDF버전과 소프트웨어버전 두가지 버전으로 되어있는데 소프트웨어버전은 시뮬레이션버전입니다. 소프트웨어버전의 문제를 푸는 과정은 시험현장을 연상케하여 시험환경에 먼저 적응하여 실제시험에서 높은 점수를 받도록 도와드릴수 있습니다.
Peoplecert ITIL-SOA시험덤프데모 - 고객님의 최근의 꿈은 승진이나 연봉인상이 아닐가 싶습니다.
Omgzlook에서 출시한 Peoplecert인증 ITIL-SOA시험덤프데모덤프는Peoplecert인증 ITIL-SOA시험덤프데모시험에 대비하여 IT전문가들이 제작한 최신버전 공부자료로서 시험패스율이 100%입니다.Omgzlook는 고품질 Peoplecert인증 ITIL-SOA시험덤프데모덤프를 가장 친근한 가격으로 미래의 IT전문가들께 제공해드립니다. Omgzlook의 소원대로 멋진 IT전문가도 거듭나세요.
Omgzlook의Peoplecert인증 ITIL-SOA시험덤프데모시험덤프 공부가이드는 시장에서 가장 최신버전이자 최고의 품질을 지닌 시험공부자료입니다.IT업계에 종사중이라면 IT자격증취득을 승진이나 연봉협상의 수단으로 간주하고 자격증취득을 공을 들여야 합니다.회사다니면서 공부까지 하려면 몸이 힘들어 스트레스가 많이 쌓인다는것을 헤아려주는Omgzlook가 IT인증자격증에 도전하는데 성공하도록Peoplecert인증 ITIL-SOA시험덤프데모시험대비덤프를 제공해드립니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
Omgzlook 에서Peoplecert Palo Alto Networks PCNSA 덤프를 구매하시면 일년무료 업데이트서비스를 받을수 있습니다.일년무료 업데이트서비스란 구매일로부터 1년동안 구매한 덤프가 업데이트될때마다 구매시 사용한 메일주소로 가장 최신버전을 보내드리는것을 의미합니다. Omgzlook의Peoplecert인증 Huawei H12-811-ENU 덤프로 시험준비를 하시면 아무리 어려운Peoplecert인증 Huawei H12-811-ENU시험도 쉬워집니다. Peoplecert Microsoft MB-330시험준비중이신 분이시라면Peoplecert Microsoft MB-330한번 믿고 시험에 도전해보세요. AAPC CPC - 구매후 1년무료업데이트서비스를 해드리기에 구매후에도 덤프유효성을 최대한 연장해드립니다. 이는 응시자가 확실하고도 빠르게Peoplecert IBM C1000-162덤프를 마스터하고Peoplecert IBM C1000-162시험을 패스할수 있도록 하는 또 하나의 보장입니다.
Updated: May 25, 2022