우리Omgzlook의 덤프는 여러분이Peoplecert ITIL-SOA시험난이도인증시험응시에 도움이 되시라고 제공되는 것입니다, 우라Omgzlook에서 제공되는 학습가이드에는Peoplecert ITIL-SOA시험난이도인증시험관연 정보기술로 여러분이 이 분야의 지식 장악에 많은 도움이 될 것이며 또한 아주 정확한Peoplecert ITIL-SOA시험난이도시험문제와 답으로 여러분은 한번에 안전하게 시험을 패스하실 수 있습니다,Peoplecert ITIL-SOA시험난이도인증시험을 아주 높은 점수로 패스할 것을 보장해 드립니다, 문제가 많으면 고객들의 시간을 허비하게 됩니다. Omgzlook는 응시자에게 있어서 시간이 정말 소중하다는 것을 잘 알고 있습니다. ITIL-SOA시험난이도인증시험패스는 쉬운 일은 아닙니다.
Peoplecert ITIL ITIL-SOA 만약Omgzlook를 선택하였다면 여러분은 반은 성공한 것입니다.
Peoplecert ITIL ITIL-SOA시험난이도 - ITIL Intermediate Module - Service Offerings and Agreements 여러분은 많은 시간과 돈을 들이지 않으셔도 많은 IT관련지식을 배우실수 있습니다.그리고 빠른 시일 내에 여러분의 IT지식을 인증 받으실 있습니다. It 업계 중 많은 분들이 인증시험에 관심이 많은 인사들이 많습니다.it산업 중 더 큰 발전을 위하여 많은 분들이Peoplecert ITIL-SOA 시험준비를 선택하였습니다.인증시험은 패스를 하여야 자격증취득이 가능합니다.그리고 무엇보다도 통행증을 받을 수 잇습니다.Peoplecert ITIL-SOA 시험준비은 그만큼 아주 어려운 시험입니다. 그래도Peoplecert ITIL-SOA 시험준비인증을 신청하여야 좋은 선택입니다.우리는 매일매일 자신을 업그레이드 하여야만 이 경쟁이 치열한 사회에서 살아남을 수 있기 때문입니다.
Omgzlook는 IT인증관련덤프를 제공하는 최고의 업체입니다, 덤프들은 Omgzlook의 베터랑의 전문가들이 오랜 풍부한 경험과 IT지식으로 만들어낸 최고의 제품입니다. 그리고 우리는 온라인무료 서비스도 제공되어 제일 빠른 시간에 소통 상담이 가능합니다.
Peoplecert ITIL-SOA시험난이도 - Omgzlook덤프공부가이드는 업계에서 높은 인지도를 자랑하고 있습니다.
IT인증시험을 쉽게 취득하는 지름길은Omgzlook에 있습니다. Omgzlook의Peoplecert인증 ITIL-SOA시험난이도덤프로 시험준비를 시작하면 성공에 가까워집니다. Peoplecert인증 ITIL-SOA시험난이도덤프는 최신 시험문제 출제방향에 대비하여 제작된 예상문제와 기출문제의 모음자료입니다. Peoplecert인증 ITIL-SOA시험난이도덤프는 시험을 통과한 IT업계종사자분들이 검증해주신 세련된 공부자료입니다. Omgzlook의Peoplecert인증 ITIL-SOA시험난이도덤프를 공부하여 자격증을 땁시다.
이 글을 보는 순간 다른 공부자료는 잊고Omgzlook의Peoplecert인증 ITIL-SOA시험난이도시험준비 덤프를 주목하세요. 최강 IT전문가팀이 가장 최근의Peoplecert인증 ITIL-SOA시험난이도 실제시험 문제를 연구하여 만든Peoplecert인증 ITIL-SOA시험난이도덤프는 기출문제와 예상문제의 모음 공부자료입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Peoplecert인증 IIA IIA-CIA-Part2-KR덤프만 공부하시면 아무런 우려없이 시험 보셔도 됩니다. Peoplecert인증 Tableau TDS-C01시험을 통과하여 인기 자격증을 취득하시면 취업경쟁율이 제고되어 취업이 쉬워집니다. Omgzlook는 엘리트한 전문가들의 끊임없는 연구와 자신만의 노하우로 Peoplecert Microsoft DP-300덤프자료를 만들어 냄으로 여러분의 꿈을 이루어드립니다. Omgzlook 의 엘리트는 다년간 IT업계에 종사한 노하우로 높은 적중율을 자랑하는 Peoplecert IBM S2000-018덤프를 연구제작하였습니다. Peoplecert CheckPoint 156-590시험준비시간이 충분하지 않은 분은 덤프로 철저한 시험대비해보세요.
Updated: May 25, 2022