Omgzlook Peoplecert ITIL-SOA시험기출문제덤프의 질문들과 답변들은 100%의 지식 요점과 적어도 98%의 시험 문제들을 커버하는,수년동안 가장 최근의Peoplecert ITIL-SOA시험기출문제시험 요점들을 컨설팅 해 온 시니어 프로 IT 전문가들의 그룹에 의해 구축 됩니다. Omgzlook의 IT전문가들이 자신만의 경험과 끊임없는 노력으로 최고의Peoplecert ITIL-SOA시험기출문제학습자료를 작성해 여러분들이Peoplecert ITIL-SOA시험기출문제시험에서 패스하도록 도와드립니다. Peoplecert인증 ITIL-SOA시험기출문제시험은 널리 승인받는 자격증의 시험과목입니다. Peoplecert인증 ITIL-SOA시험기출문제덤프로Peoplecert인증 ITIL-SOA시험기출문제시험공부를 하시면 시험패스 난이도가 낮아지고 자격증 취득율이 높이 올라갑니다.자격증을 많이 취득하여 취업이나 승진의 문을 두드려 보시면 빈틈없이 닫힌 문도 활짝 열릴것입니다. 다른사이트에 있는 자료들도 솔직히 모두 정확성이 떨어지는건 사실입니다.
많은 사이트에서Peoplecert 인증ITIL-SOA시험기출문제 인증시험대비자료를 제공하고 있습니다.
만약Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험기출문제인증시험으로 한층 업그레이드된 자신을 만나고 싶다면 우리Omgzlook선택을 후회하지 않을 것입니다, 우리Omgzlook과의 만남으로 여러분은 한번에 아주 간편하게Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험기출문제시험을 패스하실 수 있으며,Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 시험기출문제자격증으로 완벽한 스펙을 쌓으실 수 있습니다, 학원다니면서 많은 지식을 장악한후Peoplecert ITIL-SOA 시험덤프자료시험보시는것도 좋지만 회사다니느랴 야근하랴 시간이 부족한 분들은Peoplecert ITIL-SOA 시험덤프자료덤프만 있으면 엄청난 학원수강료 필요없이 20~30시간의 독학만으로도Peoplecert ITIL-SOA 시험덤프자료시험패스가 충분합니다. 또한 취업생분들은 우선 자격증으로 취업문을 두드리고 일하면서 실무를 익혀가는방법도 좋지 않을가 생각됩니다.
한번에Peoplecert인증ITIL-SOA시험기출문제시험을 패스하고 싶으시다면 완전 페펙트한 준비가 필요합니다. 완벽한 관연 지식터득은 물론입니다. 우리Omgzlook의 자료들은 여러분의 이런 시험준비에 많은 도움이 될 것입니다.
Peoplecert ITIL-SOA시험기출문제 - 많은 시간과 돈이 필요 없습니다.
Peoplecert인증 ITIL-SOA시험기출문제시험은 IT인증시험중 가장 인기있는 시험입니다. Peoplecert인증 ITIL-SOA시험기출문제시험패스는 모든 IT인사들의 로망입니다. Omgzlook의 완벽한 Peoplecert인증 ITIL-SOA시험기출문제덤프로 시험준비하여 고득점으로 자격증을 따보세요.
Peoplecert 인증 ITIL-SOA시험기출문제시험이 너무 어려워서 시험 볼 엄두도 나지 않는다구요? Omgzlook 덤프만 공부하신다면 IT인증시험공부고민은 이젠 그만 하셔도 됩니다. Omgzlook에서 제공해드리는Peoplecert 인증 ITIL-SOA시험기출문제시험대비 덤프는 덤프제공사이트에서 가장 최신버전이여서 시험패스는 한방에 갑니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Peoplecert인증 SAP C_S4FTR_2023시험이나 다른 IT인증자격증시험이나Omgzlook제품을 사용해보세요.투자한 덤프비용보다 훨씬 큰 이득을 보실수 있을것입니다. Omgzlook에서 출시한 Peoplecert인증 Microsoft MB-210덤프는 실제시험을 대비하여 연구제작된 멋진 작품으로서 Peoplecert인증 Microsoft MB-210시험적중율이 최고입니다. Omgzlook의Peoplecert인증 ACAMS CAMS-CN덤프는 많은 분들이 검증한 가장 유력한Peoplecert인증 ACAMS CAMS-CN시험공부자료입니다. Peoplecert인증 Microsoft MB-260시험을 통과하여 자격증을 취득하려면Omgzlook의 Peoplecert인증 Microsoft MB-260덤프로 시험준비공부를 하세요. Omgzlook의 Peoplecert인증 Huawei H28-153_V1.0덤프를 선택하여Peoplecert인증 Huawei H28-153_V1.0시험공부를 하는건 제일 현명한 선택입니다.
Updated: May 25, 2022