Omgzlook의 덤프를 장바구니에 넣고 페이팔을 통한 안전결제를 진행하여 덤프를 다운받아 시험합격하세요. Omgzlook는 엘리트한 전문가들의 끊임없는 연구와 자신만의 노하우로 Peoplecert ITIL-SOA덤프내용덤프자료를 만들어 냄으로 여러분의 꿈을 이루어드립니다. 기존의 Peoplecert ITIL-SOA덤프내용시험문제를 분석하여 만들어낸 Peoplecert ITIL-SOA덤프내용덤프의 문제와 답은 실제시험의 문제와 답과 아주 비슷합니다. 우리는 100%시험패스를 보장하고 또 일년무료 업데이트서비스를 제공합니다. 그리고 시험에서 떨어지셨다고 하시면 우리는 덤프비용전액 환불을 약속 드립니다. 만족할수 있는 좋은 성적을 얻게 될것입니다.
Peoplecert ITIL ITIL-SOA 아니 거이 같습니다.
Peoplecert ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements 덤프내용인증시험패스에는 많은 방법이 있습니다. Omgzlook는 많은 IT인사들의 요구를 만족시켜드릴 수 있는 사이트입니다. 비록Peoplecert ITIL-SOA 인기덤프인증시험은 어렵지만 우리Omgzlook의 문제집으로 가이드 하면 여러분은 아주 자신만만하게 응시하실 수 있습니다.
아직도 Peoplecert인증ITIL-SOA덤프내용시험준비를 어떻게 해야 할지 망설이고 계시나요? 고객님의 IT인증시험준비길에는 언제나 Omgzlook가 곁을 지켜주고 있습니다. Omgzlook시험공부자료를 선택하시면 자격증취득의 소원이 이루어집니다. Peoplecert인증ITIL-SOA덤프내용시험덤프는Omgzlook가 최고의 선택입니다.
Peoplecert ITIL-SOA덤프내용 - 네 많습니다.
Peoplecert인증 ITIL-SOA덤프내용시험을 패스하고 싶다면Omgzlook에서 출시한Peoplecert인증 ITIL-SOA덤프내용덤프가 필수이겠죠. Peoplecert인증 ITIL-SOA덤프내용시험을 통과하여 원하는 자격증을 취득하시면 회사에서 자기만의 위치를 단단하게 하여 인정을 받을수 있습니다.이 점이 바로 많은 IT인사들이Peoplecert인증 ITIL-SOA덤프내용시험에 도전하는 원인이 아닐가 싶습니다. Omgzlook에서 출시한Peoplecert인증 ITIL-SOA덤프내용덤프 실제시험의 거의 모든 문제를 커버하고 있어 최고의 인기와 사랑을 받고 있습니다. 어느사이트의Peoplecert인증 ITIL-SOA덤프내용공부자료도Omgzlook제품을 대체할수 없습니다.학원등록 필요없이 다른 공부자료 필요없이 덤프에 있는 문제만 완벽하게 공부하신다면Peoplecert인증 ITIL-SOA덤프내용시험패스가 어렵지 않고 자격증취득이 쉬워집니다.
현재Peoplecert ITIL-SOA덤프내용인증시험을 위하여 노력하고 있습니까? 빠르게Peoplecert인증 ITIL-SOA덤프내용시험자격증을 취득하고 싶으시다면 우리 Omgzlook 의 덤프를 선택하시면 됩니다,. Omgzlook를 선택함으로Peoplecert ITIL-SOA덤프내용인증시험패스는 꿈이 아닌 현실로 다가올 것입니다,
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
Peoplecert인증 Salesforce CRT-403덤프는Peoplecert인증 Salesforce CRT-403시험의 기출문제와 예상문제가 묶어져 있어 시험적중율이 굉장히 높습니다. 지금 사회에 능력자들은 아주 많습니다.it인재들도 더욱더 많아지고 있습니다.많은 it인사들은 모두 관연 it인증시험에 참가하여 자격증취득을 합니다.자기만의 자리를 확실히 지키고 더 높은 자리에 오르자면 필요한 스펙이니까요.SAP C-THR81-2405시험은Peoplecert인증의 중요한 시험이고 또 많은 it인사들은Peoplecert자격증을 취득하려고 노력하고 있습니다. Omgzlook의Peoplecert인증 AAPC CPC덤프는 Peoplecert인증 AAPC CPC시험패스 특효약입니다. 그리고Omgzlook는Peoplecert Autodesk ACP-01101덤프를 제공하는 사이트입니다. Peoplecert Cisco 200-201덤프에 있는 문제와 답만 기억하시면 시험을 쉽게 패스하여 자격증을 취득할수 있습니다.
Updated: May 25, 2022