Omgzlook의 Peoplecert인증 ITIL-SOA덤프내용시험덤프자료는 여러분의 시간,돈 ,정력을 아껴드립니다. 몇개월을 거쳐 시험준비공부를 해야만 패스가능한 시험을Omgzlook의 Peoplecert인증 ITIL-SOA덤프내용덤프는 며칠간에도 같은 시험패스 결과를 안겨드릴수 있습니다. Peoplecert인증 ITIL-SOA덤프내용시험을 통과하여 자격증을 취득하려면Omgzlook의 Peoplecert인증 ITIL-SOA덤프내용덤프로 시험준비공부를 하세요. Omgzlook의 Peoplecert인증 ITIL-SOA덤프내용덤프를 선택하여Peoplecert인증 ITIL-SOA덤프내용시험공부를 하는건 제일 현명한 선택입니다. 시험에서 떨어지면 덤프비용 전액을 환불처리해드리고Peoplecert인증 ITIL-SOA덤프내용시험이 바뀌면 덤프도 업데이트하여 고객님께 최신버전을 발송해드립니다. Peoplecert인증 ITIL-SOA덤프내용시험을 패스하여 자격증을 취득하여 승진이나 이직을 꿈구고 있는 분이신가요? 이 글을 읽게 된다면Peoplecert인증 ITIL-SOA덤프내용시험패스를 위해 공부자료를 마련하고 싶은 마음이 크다는것을 알고 있어 시장에서 가장 저렴하고 가장 최신버전의 Peoplecert인증 ITIL-SOA덤프내용덤프자료를 강추해드립니다.
Peoplecert ITIL ITIL-SOA 환불해드린후에는 무료업데이트 서비스가 종료됩니다.
Peoplecert ITIL ITIL-SOA덤프내용 - ITIL Intermediate Module - Service Offerings and Agreements 시험에서 불합격받으셨는데 업데이트가 힘든 상황이면 덤프비용을 환불해드립니다. Omgzlook에서 Peoplecert ITIL-SOA Dump 덤프를 다운받아 공부하시면 가장 적은 시간만 투자해도Peoplecert ITIL-SOA Dump시험패스하실수 있습니다. Omgzlook에서Peoplecert ITIL-SOA Dump시험덤프를 구입하시면 퍼펙트한 구매후 서비스를 제공해드립니다.
Omgzlook는 한국어로 온라인상담과 메일상담을 받습니다. Peoplecert ITIL-SOA덤프내용덤프구매후 일년동안 무료업데이트서비스를 제공해드리며Peoplecert ITIL-SOA덤프내용시험에서 떨어지는 경우Peoplecert ITIL-SOA덤프내용덤프비용 전액을 환불해드려 고객님의 부담을 덜어드립니다. 더는 고민고민 하지마시고 덤프 받아가세요.
우리의Peoplecert Peoplecert ITIL-SOA덤프내용자료로 자신만만한 시험 준비하시기를 바랍니다.
우리Omgzlook 는 많은IT전문가들로 구성되었습니다. 우리의 문제와 답들은 모두 엘리트한 전문가들이 만들어낸 만큼 시험문제의 적중률은 아주 높습니다. 거이 100%의 정확도를 자랑하고 있습니다. 아마 많은 유사한 사이트들도 많습니다. 이러한 사이트에서 학습가이드와 온라인서비스도 지원되고 있습니다만 우리Omgzlook는 이미 이러한 사이트를 뛰어넘은 실력으로 업계에서는 우리만의 이미지를 지키고 있습니다. 우리는 정확한 문제와답만 제공하고 또한 그 어느 사이트보다도 빠른 업데이트로 여러분의 인증시험을 안전하게 패스하도록합니다.Peoplecert ITIL-SOA덤프내용인증시험을 응시하려는 분들은 저희 문제와 답으로 안심하시고 자신 있게 응시하시면 됩니다. 우리Omgzlook 는 여러분이 100%Peoplecert ITIL-SOA덤프내용인증시험을 패스할 수 있다는 것을 보장합니다.
우리Omgzlook에서는 끊임없는 업데이트로 항상 최신버전의Peoplecert인증ITIL-SOA덤프내용시험덤프를 제공하는 사이트입니다, 만약 덤프품질은 알아보고 싶다면 우리Omgzlook 에서 무료로 제공되는 덤프일부분의 문제와 답을 체험하시면 되겠습니다, Omgzlook 는 100%의 보장 도를 자랑하며ITIL-SOA덤프내용시험은 한번에 패스할 수 있는 덤프입니다.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
QUESTION NO: 2
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
우선은 우리 사이트에서 Omgzlook가 제공하는 무료인 일부 문제와 답을 다운하여 체험해보시고 결정을 내리시길 바랍니다.그러면 우리의 덤프에 믿음이;갈 것이고,우리 또한 우리의 문제와 답들은 무조건 100%통과 율로 아주 고득점으로Peoplecert인증Microsoft PL-100험을 패스하실 수 있습니다, 그래야 여러분은 빨리 한번에Peoplecert인증Microsoft PL-400-KR시험을 패스하실 수 있습니다.Peoplecert인증Microsoft PL-400-KR관련 최고의 자료는 현재까지는Omgzlook덤프가 최고라고 자신 있습니다. Nutanix NCSE-Core - 만약 시험실패 시 우리는 100% 덤프비용 전액환불 해드립니다.그리고 시험을 패스하여도 우리는 일 년 동안 무료업뎃을 제공합니다. 우리Omgzlook 사이트에Peoplecert ATLASSIAN ACP-120관련자료의 일부 문제와 답 등 문제들을 제공함으로 여러분은 무료로 다운받아 체험해보실 수 있습니다. Omgzlook에서는 무료로 24시간 온라인상담이 있으며, Omgzlook의 덤프로Peoplecert Microsoft DP-420시험을 패스하지 못한다면 우리는 덤프전액환불을 약속 드립니다.
Updated: May 25, 2022